SMS: Missing Advertisement Status Messages

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This article was previously published under Q311212

SYMPTOMS

Some advertisement status messages from client computers may not be returned to the SMS database and Status Manager may sporadically delete status message files and log errors stating that the files are in use and damaged. If you experience this problem, you can view the log entries that are similar to the following log entries in the Statmgr.log file:

ERROR: Could not open file
"C:\SMS\inboxes\statmgr.box\statmsgs\IBNQWXY4.SVF", the file is assumed to be corrupt. The operating system reported error 5: Access is denied. Deleted corrupt file "C:\SMS\inboxes\statmgr.box\statmsgs\IBNQWXY4.SVF".

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ERROR: Could not open file
"C:\SMS\inboxes\statmgr.box\statmsgs\IUSH4YZ5.SVF", the file is assumed to be corrupt. The operating system reported error 32: The process cannot access the file because it is being used by another process. ERROR: Could not delete corrupt file "C:\SMS\inboxes\statmgr.box\statmsgs\IUSH4YZ5.SVF". The operating system reported error 32: The process cannot access the file because it is being used by another process.

Similar problems with other components may also occur. View the following Microsoft Knowledge Base article for information about similar symptoms when you use the Software Inventory Processor component:

303279 (http://support.microsoft.com/kb/303279/EN-US/ ) SMS: Software Inventory Processor Has a Critical Status

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CAUSE

This problem may occur if Inbox Manager Assistant (SMS_INBOX_MANAGER_ASSISTANT) copies a file from a Client Access Point (CAP) to the site server because Inbox Manager Assistant uses the file's original file extension. If the file is large or if the CAP-to-site server link is slow, the receiving SMS component (for example, Status Manager) may start processing the file before it is completely copied.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The hotfix that was originally provided for the problem that is described in this Microsoft Knowledge Base article has been superceded. To resolve the problem described in this article, install the hotfix for 810298. For additional information about how to install the hotfix for 810298, click the following article number to view the article in the Microsoft Knowledge Base:

810298 (http://support.microsoft.com/kb/810298/EN-US/ ) SMS: .tmp Files Accumulate in the Ccr.box Folder on the SMS Site Server

After you apply this hotfix, Inbox Manager Assistant copies every file from a CAP to the appropriate site server Inbox by using a .tmp file extension. After the file is copied to the Inbox, it is renamed with the correct file extension, which signals the receiving SMS component to process the file.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

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