SMS: User or User Group Advertisements Do Not Run Immediately After a User Logs On

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This article was previously published under Q311462

SYMPTOMS

Mandatory user-based or user group-based advertisements may not run immediately after a user logs on. Depending on the "Refresh interval" value that is defined by the Systems Management Server (SMS) administrator, it may take several minutes for advertisement to be offered to a user. Additionally, if the advertisement is configured to run when the user logs on, the advertisement might not run until the user logs on for the second time.

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CAUSE

Advertised Program Monitor (Smsmon32.exe) starts the Offer data providers when a user logs on only if that user has previously defined a custom "Refresh interval" value for the Offer data providers that is different from the value that is defined in the system-wide site settings.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English post-Service Pack 3 (SP3) version of this fix should have the following file attributes or later:

Date         Time   Version        Size       File name     Platform
--------------------------------------------------------------------
01-Mar-2001  22:35  2.0.92.9         654,485  Apasetup.exe     Alpha
01-Mar-2001  22:20  2.0.1493.3216    293,648  Ccim32.dll       Alpha
01-Mar-2001  22:35  2.0.92.9       1,925,226  Ccmcore.exe      Alpha
01-Mar-2001  22:35  2.0.1493.3219  1,938,704  Clibase.dll      Alpha
01-Mar-2001  22:35  2.0.1493.3219  4,441,921  Clicore.exe      Alpha
01-Mar-2001  22:20  2.0.1493.3216    125,712  Clisvcl.exe      Alpha
01-Mar-2001  22:35  2.0.1493.3219     13,584  Cliver.exe       Alpha
01-Mar-2001  22:20  2.0.1493.3216     66,832  Cqmgr32.dll      Alpha
01-Mar-2001  13:00  2.0.1493.3125    578,832  Mslmclin.dll     Alpha
01-Mar-2001  22:20  2.0.1493.3216     73,488  Odpsys32.exe     Alpha
01-Mar-2001  22:20  2.0.1493.3216     82,192  Odpusr32.exe     Alpha
01-Mar-2001  22:35  2.0.1493.3219    382,224  Smsapm32.exe     Alpha
01-Mar-2001  22:20  2.0.92.9         691,596  Swdist32.exe     Alpha
01-Mar-2001  22:35  2.0.92.9         394,054  Apasetup.exe     I386
01-Mar-2001  13:00  2.0.1493.3125    259,936  Bindclin.dll     I386
01-Mar-2001  22:20  2.0.1493.3216    181,584  Ccim32.dll       I386
01-Mar-2001  22:35  2.0.92.9       1,324,070  Ccmcore.exe      I386
01-Mar-2001  22:35  2.0.1493.3219  1,223,584  Clibase.dll      I386
01-Mar-2001  22:35  2.0.1493.3219  3,401,549  Clicore.exe      I386
01-Mar-2001  22:20  2.0.1493.3216     88,432  Clisvcl.exe      I386
01-Mar-2001  22:35  2.0.1493.3219      8,512  Cliver.exe       I386
01-Mar-2001  22:20  2.0.1493.3216     39,264  Cqmgr32.dll      I386
01-Mar-2001  13:00  2.0.1493.3125    338,272  Mslmclin.dll     I386
01-Mar-2001  13:00  2.0.1493.3125    269,664  Ndsclin.dll      I386
01-Mar-2001  22:20  2.0.1493.3216     53,104  Odpsys32.exe     I386
01-Mar-2001  22:20  2.0.1493.3216     59,248  Odpusr32.exe     I386
01-Mar-2001  22:35  2.0.1493.3219    287,088  Smsapm32.exe     I386
01-Mar-2001  22:20  2.0.92.9         637,723  Swdist32.exe     I386
01-Mar-2001  22:35                        67  Compverbase.ini
01-Mar-2001  22:35                        67  Compversmsapm32.ini
01-Mar-2001  22:35                        67  Compverswdist.ini

NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

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WORKAROUND

To work around this problem, you can define a custom refresh interval in Advertised Programs Monitor, or you can run the CLIUTILS.EXE /Start "WNET User Groups Offer Data Provider" command in the user's logon script (or by some other automated method), to force the Offer data provider to start when a user logs on.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

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MORE INFORMATION

How to Install the Hotfix

How to Use the Hotfix Installer

NOTE: You can use this method only on Intel-based computers.

Copy the hotfix folder structure to a share on your network. Note that Q311462.exe is a Microsoft SMS Installer file that updates specific files on your site server.
Log on to the site server by using an account with administrative permissions.
On the site server, quit the SMS Administrator console.
Run the Q311462.exe tool and then follow the instructions in the wizard. You can run the file in Quiet mode by using the /s switch.

How to Install the Hotfix Manually

Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.
Replace the Clicore.exe and Ccmcore.exe files in the Sms_root\Inboxes\Clicomp.src\Base\Platform folder with the version from the hotfix.
Replace the Apasetup.exe file in the Sms_root\Inboxes\Clicomp.src\smsapm32\Platform folder with the version from the hotfix.
Replace the Swdist32.exe file in the Sms_root\Inboxes\Clicomp.src\SWDist\Platform folder with the version from the hotfix.
Replace the Compver.ini file in the Sms_root\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file from the hotfix. Rename the Compverbase.ini file to Compver.ini when you do this.
Replace the Compver.ini file in the Sms_root\Inboxes\Clicomp.src\smsapm32 folder with the Compversmsapm32.ini file from the hotfix. Rename the Compversmsapm32.ini file to Compver.ini when you do this.
Replace the Compver.ini file in the Sms_root\Inboxes\Clicomp.src\swdist folder with the Compverswdist.ini file from the hotfix. Rename the Compverswdist.ini file to Compver.ini when you do this.
Replace the following files in the Sms_root\Bin\Platform folder with the versions from the hotfix:
Bindclin.dll
Ccim32.dll
Clisvcl.exe
Cqmgr32.dll
Mslmclin.dll
Ndsclin.dll
Odpsys32.exe
Odpusr32.exe
Smsapm32.exe
Restart the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. Let the updated Compver.ini, Clicore.exe, and Ccmcore.exe files be propagated to all logon points and client access points in the site.