Article ID: 311466 - View products that this article applies to.
This article was previously published under Q311466
After you upgrade your computer (with Easy CD Creator Platinum 5.02b and the DirectCD component installed) to Windows XP, you may experience one of the following symptoms:
This problem may occur if you are using a version of the DirectCD component of EZ CD Creator that is incompatible with Windows XP.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To resolve this issue, contact Roxio to inquire about the availability of a fix for this issue. For information about how to do so, please view the following Roxio Web site:
http://www.roxio.comMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To try to work around this issue:
For additional information about related topics, click the article number below to view the article in the Microsoft Knowledge Base:
311806The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/311806/EN-US/ )Windows XP Restarts When You Try to Shut Down Your Computer