Computer Automatically Restarts After You Upgrade to Windows XP

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Article ID: 311466 - View products that this article applies to.
This article was previously published under Q311466
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SYMPTOMS

After you upgrade your computer (with Easy CD Creator Platinum 5.02b and the DirectCD component installed) to Windows XP, you may experience one of the following symptoms:
  • Your computer may automatically restart when you try to shut down.
  • When you shut down your computer, you may receive the following error message on a blue screen:
    STOP 0x0000000A (0x000002DC, 0X000000FF, 0X00000000, 0X804E9D48)
    IRQ_NOT_LESS_OR_EQUAL

CAUSE

This problem may occur if you are using a version of the DirectCD component of EZ CD Creator that is incompatible with Windows XP.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To resolve this issue, contact Roxio to inquire about the availability of a fix for this issue. For information about how to do so, please view the following Roxio Web site:
http://www.roxio.com
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To try to work around this issue:
  1. If Easy CD Creator is still installed, uninstall it, or uninstall only the DirectCD component.
  2. Rename the Udfreadr.sys and Cdudf.sys files that are located in the %Systemroot%\System32\Drivers folder to Udfreadr.old and Cdudf.old. File properties:
    Udfreadr.sys, 23-Oct-01, 5.0.2.155
    Cdudf.sys, 11-Jan-01, 5.0.2.155
    NOTE: These files may have already been removed by the uninstaller program for Easy CD Creator.
  3. Delete the following registry keys:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cdudf
  4. Restart your computer.

MORE INFORMATION

For additional information about related topics, click the article number below to view the article in the Microsoft Knowledge Base:
311806 Windows XP Restarts When You Try to Shut Down Your Computer
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 311466 - Last Review: June 11, 2002 - Revision: 1.2
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kb3rdparty kbenv kbprb kbui KB311466

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