Article ID: 311724 - View products that this article applies to.
This article was previously published under Q311724
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
When you try to gain access to an NTFS file system volume, you may receive one of the following error messages at the command prompt or in Microsoft Internet Explorer.
When you try to install Windows 2000 on the NTFS volume, you may receive the following message:
stop 0x0000007B (0x00000000, 0xC0000032, 0x00000000, 0x00000000)
If you boot to the Windows 2000 Recovery console and try to use the dir command to view the contents of the volume, you may receive the following error message:
Windows 2000 recognizes the partition you selected, but the partition is unformatted or damaged. To install Windows 2000 on this partition, setup must reformat it.
When you run the Chkdsk tool against the volume, the procedure finishes, no errors are detected, and no corrections are made. However, you cannot gain access to or boot from the volume and you receive the error message. Also, if you run the chkdsk volume_drive_letter: /p Recovery Console command against that volume (where volume_drive_letter is the volume drive letter), no errors are detected.
Directory of F:\
An error occurred during directory enumeration.
This problem occurs because the NTFS volume has an invalid or damaged record in either the $UsnJrnl file or the $LogFile file. Both of these files are internal files that are used only by NTFS; Chkdsk does not check the integrity of these two files. Chkdsk ensures only that the Master File Table (MFT) has entries for these files and that the entries are valid entries.
To resolve this problem if you receive a "stop 0x0000007b" error message when you start the computer, use one of the following methods.
Method 1Use the Microsoft Windows XP or the Microsoft Windows Server 2003 Recovery Console to repair the $UsnJrnl file. Windows XP and Windows Server 2003 contain changes to Ntfs.sys that ignore the damaged entries in the $UsnJrnl file and automatically mount and correct damaged data stream files during a mount.
Method 2Use the Fsutil.exe tool from a Windows XP CD-ROM to delete the Change/USN journal:
Method 3Move that drive to another computer that is running Windows 2000 to make repairs.
You can also use Chkdsk to re-initialize the $LogFile file but not the $UsnJrnl file because not all NTFS volumes contain a $UsnJrnl file. A $UsnJrnl file is created on a volume only when a program that uses the file makes the first write request.
Chkdsk will only re-initialize the $LogFile file when you change the size of the log file by using the chkdsk volume_drive_letter: /f /l:new_size command. For example, if you type chkdsk f: /f /l:65536.
If the problem continues to occur after you change the $LogFile file size, contact Microsoft Product Support Services for more help with this issue. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
If Chkdsk runs and does not find any problems but you receive an "access denied" error message while you try to access the volume, there are incorrect NTFS permissions. You can use the following command while logged on as an administrator to give everyone "Full Control" of the root folder and subfolders. This also allows the volume to be accessible.
c:\>cacls volume_drive_letter:\ /g everyone:F /c /t
Article ID: 311724 - Last Review: March 2, 2007 - Revision: 8.6
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