OL2002: Messages That Have EFD or MAPI Forms Are Not Automatically Sent

View products that this article applies to.

This article was previously published under Q311744

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SYMPTOMS

If you have more than one service in a profile in Outlook 2002, messages with Electronic Forms Designer (EFD) forms or MAPI forms may stay in the Outbox and not be sent until you click Send/Receive.

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CAUSE

This can occur because of a problem with the Outlook Protocol Manager.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:

   Version       Size        File name     
   -------------------------------------
   10.0.3527.0   6,302,024   Outllib.dll
   10.0.3527.0   47,432      Recall.dll

NOTE: After you install this hotfix, it can take a few minutes to send your messages.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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