The Hewlett-Packard NTLock Services Do Not Start After You Install the Windows NT 4.0 Security Rollup Package

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Article ID: 311860
This article was previously published under Q311860
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Symptoms

After you install the post-Windows NT 4.0 Service Pack 6a (SP6a) Security Rollup Package (SRP) on a Hewlett-Packard computer with Hewlett-Packard NTLock installed, you may receive any of the following error messages when you reboot the computer:
STOP c000021a

winlogon.exe - DLL Initialization Failed
Initialization of the dynamic link library C:\WINNT\System32\HPSmartF.dll failed. The process is terminating abnormally.

HPolLock.exe - DLL Initialization Failed
Initialization of the dynamic link library C:\WINNT\System32\HPSmartF.dll failed. The process is terminating abnormally.

WIxInitialize
HP Gina specific initialization failed: Disable ALL HP Lock features.
If you uninstall NTLock properly before you install the SRP, the computer boots correctly and remains stable. However, the HPGate service does not start properly and you receive repeated "failed service" notifications every time you start the computer. If you then install the latest NTLock software, the computer does not boot properly and you may receive any of the error messages.

Cause

The SRP exposes an issue with Hewlett-Packard Entlk 2.2a and earlier versions of NTLock (Hpgate.sys) that is available from any of the following Hewlett-Packard sources:

Resolution

To prevent this problem from occurring, use these steps:
  1. If Hewlett-Packard TopTools is installed, make sure that you have installed the latest version. The latest versions of TopTools (TopTools 5.0 and 5.5) are available from the following Web site:
    http://toptools.org/
  2. If TopTools is not installed, install the updated version of NTLock before you install the SRP.

More information

For additional information about the SRP, click the article number below to view the article in the Microsoft Knowledge Base:
299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP)
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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Article ID: 311860 - Last Review: November 2, 2013 - Revision: 3.0
Keywords: 
kbnosurvey kbarchive kb3rdparty kberrmsg kbprb KB311860

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