Article ID: 311889 - View products that this article applies to.
This article was previously published under Q311889
When you try to establish a Remote Assistance session, you may receive the following error message, and you may be unable to start a Remote Assistance session:
You have been disconnected from name computer. For more information, contact name
Remote Assistance may not be able to connect and establish a session if either of the following conditions exists:
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389To resolve this issue, download and install the fix that is described in this article.
(http://support.microsoft.com/kb/322389/EN-US/ )How to Obtain the Latest Windows XP Service Pack
The following file is available for download from the Microsoft Download Center:
Release Date: November 9, 2001
Download Q311889_wxp_sp1_x86_enu.exe now
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For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:
(http://support.microsoft.com/kb/119591/EN-US/ )How to Obtain Microsoft Support Files from Online Services
Date Time Version Size File name Platform --------------------------------------------------------------------- 02-Nov-2001 20:05 5.1.2600.18 197,632 Termsrv.dll Intel 02-Nov-2001 20:05 5.1.2600.18 616,448 Termsrv.dll Itanium 64-bit
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.