Text in Visio 2002 drawings is printed with incorrect characters

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This article was previously published under Q312301

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SYMPTOMS

When you print a drawing in Microsoft Visio, the text in the drawing may not be printed correctly. The text may be printed as square boxes, asterisks, commas, or parentheses.

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CAUSE

This issue can occur if the printer driver that is installed for your printer is damaged or outdated. This behavior is reported to occur with the following printers:

Lexmark Z32 Color Jetprinter.
Lexmark J650

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To resolve this issue, remove your existing printer driver, and then download and install the latest version of the printer driver available for your printer. To do this, follow these steps:

NOTE: If you are using a third-party driver provided by your printer manufacturer instead of a driver included with you Microsoft Windows operating system, follow the instructions provided by your printer manufacturer to remove the printer driver.

Click Start, point to Settings, and then click Printers.
Right-click the printer that you want to remove, and then click Delete.
When you receive a message that asks whether you want to delete the printer, click Yes.
Download and install the latest driver for your printer. Contact your printer manufacturer to inquire about how to obtain and install the most current driver for your printer.

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MORE INFORMATION

To download the latest Lexmark printer drivers, see the following Lexmark Web site:

http://www.lexmark.com/lexmark/sequentialem/home/0,6959,204816596_652569478_0_en,00.html (http://www.lexmark.com/lexmark/sequentialem/home/0,6959,204816596_652569478_0_en,00.html)

For information about your hardware manufacturer, visit the following Web site:

http://support.microsoft.com/gp/vendors/en-us (http://support.microsoft.com/gp/vendors/en-us)

For more information about how to troubleshoot printing problems, click the following article numbers to view the articles in the Microsoft Knowledge Base:

163551 (http://support.microsoft.com/kb/163551/ ) Troubleshooting printing problems in Windows

260142 (http://support.microsoft.com/kb/260142/ ) How to troubleshoot Windows 2000 printing problems

832366 (http://support.microsoft.com/kb/832366/ ) Transparent fill in Visio shape is printed with solid fill in Office 2000 programs

321875 (http://support.microsoft.com/kb/321875/ ) Description of the problems that occur when you view, edit, or print Visio 2002 drawing that contains Asian characters

315216 (http://support.microsoft.com/kb/315216/ ) "Visio caused a general protection fault in module DIBENG.DLL" error message when you print a Visio 2002 drawing

818076 (http://support.microsoft.com/kb/818076/ ) Printing a file that contains a Visio 2002 object causes some text in object to overprint

815620 (http://support.microsoft.com/kb/815620/ ) Text does not print if you paste a Visio 2002 shape that contains text

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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