You receive an "Unable to open default mail folders" error message when you start Outlook 2003 or Outlook 2002
This article was previously published under Q312337 SYMPTOMS When you start Microsoft Outlook, you may receive the
following error message: Unable to open default mail
folders. MAPI was unable to load the Gwmspi.dll. CAUSE This behavior can occur if the Mail profile contains
services for Novell GroupWise, but Outlook is unable to connect to this
resource. RESOLUTION To resolve this behavior, create an Outlook profile that
does not include any services for Novell GroupWise. MORE INFORMATION For
additional information about creating Outlook profiles and about Novell
GroupWise, click the following article numbers to view the articles in the
Microsoft Knowledge Base: 287072 (http://support.microsoft.com/kb/287072/)
OL2002: How to Create a New E-mail Profile for Outlook
197204 (http://support.microsoft.com/kb/197204/) OL2000: (CW) Outlook Unsupported Mail Transport Services
197648 (http://support.microsoft.com/kb/197648/) OL2000: (CW) Using GroupWise and Outlook on the Same Computer
The third-party products that are
discussed in this article are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.
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