Article ID: 312347 - Last Review: June 16, 2008 - Revision: 4.0 OLEXP: The POP3 Server Information Does Not Change and Error Messages Appear in Outlook Express 5.5This article was previously published under Q312347 SYMPTOMS
When you change the Post Office Protocol (POP3) server information for Outlook Express 5.5 and then restart the computer, you may receive one of the following error messages when you try to log on to your e-mail server:
Cannot log on using Secure Password authentication
Unable to locate the POP3 server you specified
CAUSE
This behavior can occur if a component of TREND Micro PC-cillin antivirus software also uses the Pop3trap.exe file.
RESOLUTIONImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756
(http://support.microsoft.com/kb/322756/
)
How to back up and restore the registry in Windows To resolve this behavior, delete the POP3Trap registry value:
MORE INFORMATIONThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site: http://support.microsoft.com/gp/vendors
(http://support.microsoft.com/gp/vendors)
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