Article ID: 312348 - Last Review: January 31, 2007 - Revision: 1.3 OLEXP: An Error Message Appears When You Try to Delete an E-mail MessageThis article was previously published under Q312348 SYMPTOMS
When you try to delete a message or items that are in the Deleted Items folder, either nothing may happen, or the following error message may appear:
Some of the items in the "deleted items" folder cannot be deleted. An error has occurred.
CAUSE
This behavior can occur if one or more of the items in the Deleted items folder is damaged or corrupted, or if the Deleted Items folder is full.
RESOLUTION
To resolve this behavior, delete the Deleted Items.dbx file. Note that any items that remain in the Deleted Items folder are permanently deleted after you perform the deletion. Follow these steps:
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