Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
You receive a "0x800ccc13" error message when you try to send an e-mail message in Outlook 2002
Article ID: 312349 - View products that this article applies to.
This article was previously published under Q312349
When you attempt to send an e-mail message in Microsoft Outlook 2002, you may receive the following error message:
You may be able to send mail in Microsoft Outlook Express without error.
A TCP/IP error occurred while trying to send data to the server
SMTP Server: 'ServerName'
Error Number: 0x800ccc13
This behavior may occur if the versions of Outlook Express and Microsoft Internet Explorer are not the same. Outlook 2002 relies on several files that Outlook Express installs and uses.
To resolve this behavior, either upgrade to the most recent version of Outlook Express and Internet Explorer, or install the version of Outlook Express that matches the version of Internet Explorer that is installed on your computer.
Upgrade to the Most Recent Version
Install the Version of Outlook Express That Matches Your Version of Internet ExplorerImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows