Article ID: 312423 - Last Review: February 28, 2007 - Revision: 2.0

XADM: Multiple Setup Errors Occur While You Are Applying Service Pack 1 to Exchange 2000 Server

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This article was previously published under Q312423

SYMPTOMS

While you are installing Service Pack 1 (SP1) for Exchange 2000 Server, you may encounteer one or more of the following unexpected behaviors:

You are prompted to insert the Exchange 2000 Server installation CD-ROM into the CD-ROM or DVD-ROM drive.
You are prompted to overwrite several files.
Service Pack 1 Setup displays an error during the Messaging and Collaboration portion of Setup. A red X next to the checklist entry in the Setup window indicates the error.

At the end of setup, a gray summary window may display the following data:

Setup failed while Preparing to copy files for Web Forms (error 0xE0070101: An unknown error has occurred.)
Additional information: The specified service does not exist as an installed service.
Facility: Win32
ID no: c0070424

Microsoft Exchange Setup
An unknown error has occurred.
Facility: Win32
ID no: e0070101
Microsoft Exchange Setup
Section index = 66066, Section name = 'WebFormsFiles'
Function: CService::ScGetDependendentServices
CFileManager::ScAddFileSectionToQueue CBaseAtom(%s)::ScAddFilesToQueue
CBaseComponent::ScAddFilesToQueue
CBaseComponent::ScSetup
CCompServer::ScSetup CComExchSetupComponent::Install

If the Microsoft Exchange Instant Messaging Service is already installed when you try to install SP1, the gray summary window may also display the following data:

Setup failed while configuring registry entries for Instant Messaging Service (error 0xC1037986: Cannot find the file.)
Additional information: Processing file 'D:\SETUP\I386\EXCHANGE\im_update.ins', at or near line 0 () Cannot find the file.
ID no: c1037986
Microsoft Exchange Setup Registry file name: 'D:\SETUP\I386\EXCHANGE\im_update.ins'
Filename = '%sourcedir%\im_update' mode = 'Update' (61957) Processing file 'D:\SETUP\I386\EXCHANGE\im_update.ins', at or near line 0 ()
Registry file name: 'D:\SETUP\I386\EXCHANGE\im_update.ins'
Filename = '%sourcedir%\im_update' mode = 'Update' (61957) Processing file 'D:\SETUP\I386\EXCHANGE\im_update.ins', at or near line 0 ()
Registry file name: 'D:\SETUP\I386\EXCHANGE\im_update.ins'
Filename = '%sourcedir%\im_update' mode = 'Update' (61957)
Setup encountered an error during Microsoft Exchange Instant Messaging Service of Update component task.
Function: CInsParser::ScProcessLine CRegistryManager::ScProcessFile CBaseAtom::ScAddRegistryKeys CAtomIM::ScAddRegistryKeys CAtomIM::ScServicePackUpdate CBaseAtom::ScSetup CInsParser::ScProcessLine
CRegistryManager::ScProcessFile CBaseAtom::ScAddRegistryKeys
CAtomIM::ScAddRegistryKeys CAtomIM::ScServicePackUpdate
CBaseAtom::ScSetup CInsParser::ScProcessLine
CRegistryManager::ScProcessFileCBaseAtom::ScAddRegistryKeys
CAtomIM::ScAddRegistryKeys CAtomIM::ScServicePackUpdate CBaseAtom::ScSetup
CBaseComponent::ScSetup CBaseComponent::ScSetup
CComExchSetupComponent::Install

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CAUSE

This behavior can occur if the downloaded Exchange 2000 Server SP1 installation files are incomplete or have become corrupted, possibly during the download process. Alternatively, the Install program may view the files as incomplete if the five parts of the Exchange 2000 SP1 set have not all been decompressed.

This behavior can also occur if you specify different destination folders for the decompressed files. If you accept the default settings, the decompressed files are stored in the following location:

Drive:\Documents and Settings\current username\Local Settings\Temp\Setup\i386

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RESOLUTION

To resolve this behavior, perform one or both of the following procedures:

Download and decompress the installation files again.
Verify that you have a good installation set of Exchange 2000 Server SP1:
1. Make sure that the destination folder for decompressed files has 8,865 files and 235 folders, totalling 218 megabytes (MB) (228,636,338 bytes).
2. Make sure that the following downloadable SP1 file sets have the appropriate properties after decompression:
  - Part 1 (E2KSP1_setup1.exe): 102 files, 6 folders, 54.6 MB (57,265,894 bytes)
  - Part 2 (E2KSP1_setup2.exe): 116 files, 37 folders, 40.6 MB (42,636,755 bytes)
  - Part 3 (E2KSP1_setup3.exe): 66 files, 18 folders, 22.5 MB (23,609,679 bytes)
  - Part 4 (E2KSP1_setup4.exe): 7,758 files, 164 folders, 60.0 MB (63,016,238 bytes)
  - Part 5 (E2KSP1_setup5.exe): 623 Files, 25 folders, 40.1 MB (42,107,772 bytes)

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