Article ID: 312429 - View products that this article applies to.
This article was previously published under Q312429
Installing iMesh on your Windows XP-based computer may generate an error message that is similar to:
If you view the data that the error report contains, the following error signature information is displayed:
Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
There may be other shareware or freeware programs that install this dynamic-link library (DLL). See the "Workaround" section of this article for information about how to remove this DLL.
App Name App Version Module Name Module Version Offset ---------------------------------------------------------------- Explorer.exe 6.0.2600.0 Ftapp.dll 126.96.36.199 000059be
Ftapp.dll is an advertising and user-monitoring Trojan file. It might track your Web browsing activity or display advertisements, or both.
No uninstall program (Uninst.exe) is included with Ftapp.dll. You receive an error message if you try to remove Ftapp.dll by using the Add or Remove Programs tool in Control Panel, and Ftapp.dll is not removed. To remove it, use either of the following methods.
Method 1Use a "freeware" detector (such as Ad-aware). You can download Ad-aware from the following Cnet Web site:
http://download.com.com/3000-8022-10214379.html?tag=lst-0-4After you install Ad-aware, install the updated Ad-aware signature file (Reflist.zip) from the following Lavasoft Web site:
http://www.lavasoft.de/This updates the Reflist.sig file that is included with Ad-aware. You can then scan for and clean this Trojan from your computer.
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Method 2Click Start, click Run,and then type the following command: regsvr32 /u "C:\Program Files\ftapp\ftapp.dll"