Article ID: 312469 - Last Review: July 28, 2006 - Revision: 1.3

OL2002: You Cannot Set the Recipient Send Options for PAB, One-Off, and Contact Addresses

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This article was previously published under Q312469

SYMPTOMS

The Send options for the recipient do not appear for personal address book (PAB) fax addresses, one-off fax addresses, and contact addresses in Outlook 2002 and you receive the following error message instead:

Cannot perform the requested operation. The command selected is not valid for this recipient. To set option for this message, click options on the toolbar.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date         Time       Size       File name     
   -----------------------------------------------------
   06-Feb-2002  11:22:00      1,804   Hotfix.txt
   06-Feb-2002  09:44:00    212,992   Olkintl.msp
   06-Feb-2002  09:47:00     94,112   Olkintl_admin.msp
   06-Feb-2002  11:35:00  2,610,724   Outlook.msp
   06-Feb-2002  12:54:00  4,644,716   Outlook_admin.msp
   14-Dec-2001  06:33:00      2,795   Readme.txt

The fix is also available for the following languages: German, Dutch, Italian, Spanish, Finnish, Danish, Norwegian, French, Swedish, Japanese, Chinese (Taiwan), Chinese (PRC), and Chinese (Hong Kong).

After the fix is installed, the following files will have the listed attributes or later:

   Date        Time      Version      Size       File name     
   -------------------------------------------------------
   29-Nov-2001 00:21:29  10.0.3527.0     47,432  Recall.dll
   11-Dec-2001 22:12:58  10.0.3604.0    108,872  Emablt32.dll
   20-Dec-2001 17:43:30  10.0.3618.0     47,432  Bjablr32.dll
   20-Dec-2001 17:44:00  10.0.3618.0     92,488  Outlmime.dll
   11-Jan-2002 13:59:19  10.0.3708.0    534,856  Outlcm.dll
   22-Jan-2002 23:32:22  10.0.3716.0    342,344  Exsec32.dll
   05-Feb-2002 14:14:10  10.0.3729.0    538,952  Emsmdb32.dll
   05-Feb-2002 14:14:12  10.0.3729.0    850,248  Msmapi32.dll
   05-Feb-2002 14:14:43  10.0.3729.0  6,306,120  Outllib.dll
   05-Feb-2002 14:14:45  10.0.3729.0    117,064  Outlph.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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