SMS: Network Discovery Cannot Connect Anonymously to Client After Remote Client Installation

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This article was previously published under Q312512

SYMPTOMS

After a Systems Management Server (SMS) 2.0 client is discovered with Network Discovery and installed by using a Microsoft Windows NT Remote Client installation, any later discovery by using Network Discovery creates the following error in the Netdisc.log on the site server:

ADM: NtBrowser: Failed to create an anonymous connection to device

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English post-SP3 version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name     Platform
   ------------------------------------------------------------------
   01-Mar-2001  22:50  2.0.1493.3222  202,512  Ad_adm.dll    Alpha
   01-Mar-2001  22:50  2.0.1493.3222  125,712  Ad_cntrl.dll  Alpha
   01-Mar-2001  22:50  2.0.1493.3222  125,200  Ad_sim.dll    Alpha
   01-Mar-2001  22:50  2.0.1493.3222  346,384  Ad_utils.dll  Alpha
   01-Mar-2001  22:50  2.0.1493.3222   77,584  Netdisc.dll   Alpha

   01-Mar-2001  22:50  2.0.1493.3222  120,160  Ad_adm.dll    Intel
   01-Mar-2001  22:50  2.0.1493.3222   69,440  Ad_cntrl.dll  Intel
   01-Mar-2001  22:50  2.0.1493.3222   76,128  Ad_sim.dll    Intel
   01-Mar-2001  22:50  2.0.1493.3222  205,776  Ad_utils.dll  Intel
   01-Mar-2001  22:50  2.0.1493.3222   48,112  Netdisc.dll   Intel

NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

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WORKAROUND

To work around this problem, stop, and then restart the SMS_Executive service on the site server.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

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MORE INFORMATION

SMS now uses the existing connection if the anonymous connection does not work, which is typically either the SMS Service Account or the SMS Client Remote Installation account. The connection is made during a remote client installation.

Also, if anonymous connections are turned off on the target computer, SMS uses the SMS service account to connect during Network Discovery. For additional information about a related topic, click the article number below to view the article in the Microsoft Knowledge Base:

311257 (http://support.microsoft.com/kb/311257/EN-US/ ) SMS: Resources Are Not Discovered if Anonymous Connections Are Turned Off

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Hotfix Installation Instructions

Apply the fix in this article to all sites in the SMS hierarchy. After the fix is installed, update the collections that are affected by the problem at the site where it was created. To install the fix, use one of the following methods.

How to Use the Hotfix Installer

NOTE: You can use this method only on Intel-based computers.

Copy the hotfix folder structure to a share on your network. Note that Q312512.exe is a Microsoft SMS Installer file that updates specific files on your site server.
Log on to the site server by using an account with administrative rights.
On the site server, quit the SMS Administrator console.
Run the Q312512.exe tool, and then follow the directions in the wizard. You can run the file in Quiet mode by using the /s switch.

How to Manually Install the Hotfix

On the site server, quit the SMS Administrator console.
Stop the SMS Site Component Manager, SMS Executive, and SMS SQL Monitor services on the site server.
Replace the Ad_adm.dll file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Replace the Ad_cntrl.dll file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Replace the Ad_sim.dll file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Replace the Ad_utils.dll file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Replace the Netdisc.dll file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Restart the SMS Site Component Manager, SMS Executive, Windows Management, and SMS SQL Monitor services.