Article ID: 312834 - View products that this article applies to.
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
Outlook 2002 may not support the Level1Add registry key, which was supported in Microsoft Outlook 2000. In Outlook 2000, you can add and remove attachments from "Level1 Attachments" by using the following registry key:
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841The English version of this fix should have the following file attributes or later:
(http://support.microsoft.com/kb/307841/EN-US/ )OFFXP: How to Obtain the Latest Office XP Service Pack
Version File name -------------------------- 10.0.3228.0 Exsec32.dll 10.0.3409.0 Outllib.dll 10.0.3311.0 Outlook.exe 10.0.3311.0 OutlPH.dll 10.0.3012.0 Rm.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 1.
To enable the Level1Add options, you have to edit the registry.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To enable the Level1Add options, follow these steps:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\SecurityFor additional information about this feature in Outlook 2000, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/318515/EN-US/ )OL2000: Cannot Access Attachments