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Missing Data or Program Settings After Upgrade to Windows XP
Article ID: 312942 - View products that this article applies to.
This article was previously published under Q312942
You may experience any of the following symptoms when you upgrade Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me) to Windows XP:
This problem can occur if your user name in Windows 98 or Windows Me ends with a period (.).
To resolve this problem, click Yes, download the updated Setup files (Recommended) in the Get Updated Setup Files dialog box during Setup, and then click Next. Setup will prompt you to provide compatible names. To accept the suggested names and continue Setup, click Next. To change a name, select it, and then click Change.
To work around this problem if you clicked No, skip this step and continue installing Windows in the Get Updated Setup Files dialog box during Setup, check for a User~tmp.@01 folder in the root of the drive in which Windows is installed. If a missing user account folder exists in the User~tmp.@01 folder but cannot be accessed in Windows XP (because the folder name ends with a period (.) character), rename the folder from a command prompt by using the 8.3 filename so that it can be accessed in My Computer or Windows Explorer:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
If you cannot access the user profile folder in Windows XP because the folder name ends with a period (.), when you try to access the user profile folder in Windows Explorer, you receive the following error message:
If you try to rename the user profile folder in Windows Explorer, you receive the following error message:
c:\user~temp.@01\User Name refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network.
Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again.
If it still cannot be located, the information might have been moved to a different location.
Error Renaming File or Folder
Cannot rename file: Cannot read from the source file or disk.