Article ID: 313111 - View products that this article applies to.
This article was previously published under Q313111
When you install a Microsoft Windows 2000-based disk image or a Microsoft Windows XP-based disk image that was created with the Microsoft System Preparation tool (Sysprep.exe), some scheduled tasks may not start as expected.
When you view the properties of a failed task, you may receive an error message similar to the following:
0x8004130f: No account information could be found in the Task Scheduler security database for the task indicated.
This behavior occurs if the scheduled tasks are scheduled to run under a system account. Tasks scheduled to run under a user account start as expected.
To work around this issue, enter the account credentials for the task again. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The Task Scheduler encrypts credentials by using an encryption key that is generated from a hash of various pieces of data that are specific to the computer. After you use the Sysprep.exe tool to create an image, the original encryption key cannot be regenerated because of the changes that the Sysprep.exe tool has made. Therefore, all prior credentials are lost.