OL2002: The Advanced Toolbar Displays a Single Letter for the Custom View Name

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This article was previously published under Q313177

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SYMPTOMS

If you navigate to a public folder that has a custom view as its default view in Outlook 2002, the name of that custom view may be truncated to the first character. This problem occurs when you are not the creator of that custom view.

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CAUSE

This problem occurs because the public folder name is not being handled properly with regard to Unicode.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date        Time    Version         Size      File name     
   ---------------------------------------------------------
   12-Dec-2001 00:13   10.0.3604.0    534,856   Outlcm.dll
   20-Dec-2001 19:43   10.0.3618.0  6,306,120   Outllib.dll
   20-Dec-2001 19:44   10.0.3618.0     92,488   Outlmime.dll
   29-Nov-2001 02:21   10.0.3527.0     47,432   Recall.dll

After the hotfix is installed, the following files will have the listed attributes or later:

   Date        Time     Version       Size      File name     
   -------------------------------------------------------
   12-Dec-2001 00:13   10.0.3604.0    534,856   Outlcm.dll
   20-Dec-2001 19:43   10.0.3618.0  6,306,120   Outllib.dll
   20-Dec-2001 19:44   10.0.3618.0     92,488   Outlmime.dll
   29-Nov-2001 02:21   10.0.3527.0     47,432   Recall.dll

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