OL2002: Attachments Do Not Appear in the Preview Pane If You Downloaded the Message from a POP3 Client

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Article ID: 313316 - View products that this article applies to.
This article was previously published under Q313316
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SYMPTOMS

If you use Post Office Protocol version 3 (POP3) to download a message that has an attachment from an Internet Newsletter service that contains both the Content-ID and the Content-Description fields, and you first open the message by using the Preview pane in Outlook 2002, the attachment does not appear.

CAUSE

This problem occurs because the message is formatted in a way that the Preview pane cannot handle.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should have the following file attributes or later:
   Date          Size       File name     
   ------------------------------------------
   27-Dec-2001  2,455,448   Outlook.msp 
   27-Dec-2001  3,740,672   Outlook_admin.msp
				
After the fix is installed, the following files will have the listed attributes or later:
   Date        Time      Version      Size        File name     
   -----------------------------------------------------------
   29-Nov-2001 00:21:29  10.0.3527.0     47,432   Recall.dll
   11-Dec-2001 22:13:39  10.0.3604.0    534,856   OutlCM.dll
   20-Dec-2001 17:43:57  10.0.3618.0  6,306,120   Outllib.dll
   20-Dec-2001 17:44:00  10.0.3618.0     92,488   Outlmime.dll

				

WORKAROUND

To work around this problem, turn off (disable) the Preview Pane, and then restart Outlook 2002. To turn the Preview Pane feature on or off for the current folder and view, click Preview Pane on the View menu.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

Properties

Article ID: 313316 - Last Review: October 24, 2013 - Revision: 1.4
APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbofficexppresp2fix kbofficexpsp2fix KB313316

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