XADM: A Reply Reaches Only the First Recipient If You Set Alternative Reply Recipients; Fix Requires Exchange 2000 SP2

Article translations Article translations
Article ID: 313448 - View products that this article applies to.
This article was previously published under Q313448
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

SYMPTOMS

If you use the Have replies sent to option in Microsoft Outlook, replies to an e-mail message may not reach all of the recipients.

For example:
  1. Log on as one user (for this example, User A1), and then compose a message that is addressed to another recipient (for this example, User B1). Click the Options button.
  2. In the Message Options dialog box, click to select the Have replies sent to check box, and then enter User A2 and User B2 as the users to whom you want replies sent.
After you do so, if User B1 opens the message and replies, only User A2 may receive the reply, even though the message appears to be addressed to "User A2; User B2."

This problem can occur either between two Exchange 2000 servers or on the same server between different storage groups.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: Information store

Collapse this tableExpand this table
File nameVersion
Store.exe6.0.5770.4

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Properties

Article ID: 313448 - Last Review: October 24, 2013 - Revision: 4.1
APPLIES TO
  • Microsoft Exchange 2000 Server Service Pack 2
Keywords: 
kbnosurvey kbarchive kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB313448

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com