XFOR: Some HTML Messages from Exchange 2000 That Pass Through the Exchange Notes Connector Are Garbled

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Article ID: 313572 - View products that this article applies to.
This article was previously published under Q313572
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

If you send messages from either Microsoft Outlook (using HTML) or Microsoft Outlook Web Access to a contact in Active Directory that has a NOTES target address (for example, a Lotus Notes user who is connected to Exchange 2000 by the Microsoft Exchange Connector for Lotus Notes), some of the messages may be garbled.

Specifically, when you send mail that contains two consecutive spaces (represented in the HTML source as  ), these characters are replaced by a euro symbol. This problem may occur when you use Japanese character sets on both Exchange 2000 and Lotus Notes.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: Exchange Notes Connector

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File nameVersion
Lsmexnts.exe6.0.5770.2
Lsntshc.dll6.0.5770.2

This fix creates a new RTFSTRIPTAG registry key that you can enable to resolve this problem. Note that enabling this key is performance-intensive, and results in higher processor use. Microsoft recommends that you test and size hardware appropriately before you change this key.

If you enable the RTFSTRIPTAG key functionality, messages are modified before they are converted from HTML to RTF (before the subsequent conversion to Lotus Notes format). This modification changes sequences of non-breaking spaces (&nsbp; in the HTML source code) into simple spaces.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To enable or disable this functionality, add or modify the RTFSTRIPTAG key:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate the following key in the registry (if the RTFSTRIPTAG key does not already exist, add it):
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LME-NOTES\Parameters\RTFSTRIPTAG
  3. On the Edit menu, click REG_SZ, type one of the following values as applicable, and then click OK:
    • To enable this functionality, set the value to 2.
    • To disable this functionality, set the value to 0.
  4. Quit Registry Editor.
Additional registry keys are also included in this fix.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Properties

Article ID: 313572 - Last Review: October 24, 2013 - Revision: 3.2
APPLIES TO
  • Microsoft Exchange 2000 Server Service Pack 2
Keywords: 
kbnosurvey kbarchive kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB313572

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