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MD-100 Troubleshoot the Windows client operating system and apps - Training
MD-100 Troubleshoot the Windows client operating system and apps
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If you perform one of the following procedures in one of the Microsoft Office programs that are listed at the end of this article, the program may stop responding (hang) for a long time:
If you click Cancel or try to close the dialog box, the program still does not respond.
This problem may occur if any one of the following conditions is true:
To resolve this issue, you must disconnect all network drives that are have any one of the conditions that are stated in the "Cause" section. To do this, follow these steps.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see the product documentation to complete these steps.
Click Start, and then click Run.
In the Open box, type the following, and then press ENTER\computer name\share name
Where computer name is the name of the server that is sharing the resource, and share name is the name of the shared resource that you want to use.
If the resource is not available, you receive an error message that is similar to the following:
The network name cannot be found.
Alternatively, you can try to view the contents of the drive in the Windows Explorer.
To work around this behavior, use one of the following methods.
When you connect a mapped drive, click to clear the Reconnect at logon check box. By clearing this check box, the mapped drive will not be connected the next time that you log on to the computer. See the "More Information" section for more information about how to map a network drive.
If you can, use a logon script to connect a user to the appropriate servers every time that the user logs on. Make sure that the script maps the drive in a non persistent state. If the drive is not available as the logon script runs, the drive is not mapped. This behavior prevents the issue.
If the connection is over a Wide Area Network (WAN), consider implementing server mirroring. Server mirroring duplicates a distant server locally. Then, map your drive to the local, duplicate server. Doing this can reduce the wait time by connecting to a local server.
Use a shortcut on the Microsoft Windows desktop or in My Network Places to connect to the network location that you want.
Each location in a list is checked to make sure that it is available and that you have access permissions when you perform both the following procedures in Microsoft Office programs:
If any mapped drive is in a state that is documented in the "Cause" section, it takes some time for the condition to be detected and resolved by the Office program. To avoid this behavior, you should disconnect that mapped drive. You can look for the availability of the drive at any time in Windows Explorer. If the drive is available, map the network drive again later.
To map a drive to a resource that is online again, follow these steps:
Right-click My Computer, and then click Map Network Drive.
In the Drive box, click the drive letter that you want to use for the network drive.
In the Folder box, type the following \computer name\share name
Where computer name is the name of the server that is sharing the resource, and share name is the name of the shared resource that you want to use.
To make the mapped drive non persistent, click to clear the Reconnect at logon check box.
Click Finish.
If you are trying to connect to resources on other networks, contact the network administrator. Network drives that no longer exist, that are no longer shared, or inaccessible removable drives should be permanently disconnected to avoid affecting the performance of Office products.
Training
Learning path
MD-100 Troubleshoot the Windows client operating system and apps - Training
MD-100 Troubleshoot the Windows client operating system and apps