Article ID: 314096 - View products that this article applies to.
This article was previously published under Q314096
This article is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you may want to ask someone for help or contact support. For more information about how to contact Microsoft support, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/
For a Microsoft Windows 2000 version of this article, see 126380.
Expand all | Collapse all

On This Page

INTRODUCTION

This article describes how to troubleshoot issues that may occur when you try to install a new or a second CD or DVD drive into your existing computer in Windows XP. Windows XP may not recognize the new CD or DVD drive.

For more information about how to troubleshoot problems when Windows XP cannot read a CD or a DVD, click the following article number to view the article in the Microsoft Knowledge Base:
321641 How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or a DVD
For more information about how to troubleshoot problems when you write data to a CD-R or CD-RW in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
324129 How to troubleshoot issues that occur when you write data to a CD-R or CD-RW optical disc in Windows XP

MORE INFORMATION

Advanced troubleshooting

  • Determine whether the CD or the DVD drive is located on the Hardware Compatibility List.
  • Determine the CD or the DVD drive type:
    • IDE
    • SCSI
    • NON-SCSI
Locate the manufacturer and part number of your CD or your DVD drive on the Hardware Compatibility List. If your drive is not listed on the Hardware Compatibility List, contact the manufacturer of the drive. To check whether your CD or your DVD drive is located on the Hardware Compatibility List, follow these steps:
  1. View the latest Windows XP Hardware Compatibility List.
  2. In the Devices left navigation pane, point to Storage, and then click Optical Disk Drive.
  3. Select the manufacturer of your CD or your DVD drive from the Company drop-down list, and then click GO.
  4. Locate your CD or your DVD drive part number from the product list.

    If your CD or your DVD drive is not listed, contact the device manufacturer for a Windows device driver or for compatibility information.

    If your CD or your DVD drive is listed, click the name of the drive in the Product Name column to see the notes about certification and driver availability.

Installation troubleshooting for a SCSI CD or DVD drive

In addition to the CD or the DVD drive part number, you have to determine whether the SCSI controller is listed on the Windows XP Hardware Compatibility List. To do this, follow these steps:
  1. View the latest Windows XP Hardware Compatibility List.
  2. In the Devices left navigation pane, point to Storage, and then click Adapters & Controllers.
  3. Select the manufacturer of your SCSI controller from the Company drop-down list, and then click GO.
  4. Locate your SCSI controller from the product list.

    If your SCSI controller is not listed, contact the controller manufacturer for an updated driver or for more compatibility information.

    If your SCSI controller is listed, click the name of the controller in the Product Name column to see the notes about certification and driver availability.
As soon as you have determined that the CD or the DVD drive and the SCSI controller are compatible with Windows XP, follow these steps to troubleshoot issues that you are still experience with the drive:
  1. Verify that the CD or the DVD drive is installed according to the manufacturer's specifications.
  2. If you installed a SCSI CD or DVD drive:
    1. Verify that the SCSI bus is stopped correctly. On a SCSI bus, the last SCSI device should be stopped by using a terminator that is provided by the manufacturer. For more information about termination, see the documentation for the SCSI adapter.
    2. Verify the CD or the DVD SCSI ID. The SCSI ID of the CD or the DVD drive is typically set to SCSI ID 2 or higher. Make sure that the CD or the DVD drive is not configured to use the same SCSI ID that another device is using. For information about how to set or how to change the SCSI ID of your CD or your DVD drive, see the documentation for the CD or the DVD drive.
    3. Verify that the SCSI ID of the SCSI controller is set to SCSI ID 7.
    4. Verify that no other adapters are configured by using settings that conflict with the SCSI controller settings.
    5. Look in the Microsoft Windows Event Viewer for error messages that apply to the CD or the DVD drive or the SCSI controller. To do this, follow these steps:
      1. Click Start, and then click Control Panel.
      2. Double-click Administrative Tools, and then double-click Computer Management.
      3. In the left pane, expand Event Viewer, and then click System to view the system log in the right pane for error messages that apply to the CD or the DVD drive or the SCSI controller.
    6. Verify that Device Manager detects the SCSI controller and the CD or the DVD drive, and that your device is working correctly. To do this, follow these steps:
      1. Click Start, right-click My Computer, and then click Properties.
      2. Click the Hardware tab.
      3. Under Device Manager, click Device Manager.
      4. Find your device on the list of devices.

Troubleshooting the installation of an IDE CD or DVD drive

If you installed an IDE CD or DVD drive, follow these steps:
  1. Make sure that you are using a device driver that is designed for the IDE controller to which the CD or the DVD drive is attached. To do this, follow these steps:
    1. See the product documentation that is included with your CD or your DVD drive, and note the device drivers that the manufacturer recommends.
    2. In Device Manager, verify that the device driver that the manufacturer recommends matches the device driver that is installed.
    3. If the device driver does not match, contact the manufacturer of the CD or the DVD drive to obtain a device driver that is designed for the IDE controller to which the CD or the DVD drive is attached.
  2. If the manufacturer does not provide a specific driver for your IDE controller, install the IDE controller driver that is included with Windows XP. This driver is compatible only with IDE CD or DVD drives that are ATAPI 1.2-compliant. To verify the ATAPI compliance level of your CD or your DVD drive, contact the manufacturer of the CD or the DVD drive. To install the IDE controller driver that is included with Windows XP, follow these steps:
    1. Right-click the IDE controller driver that you want to replace, and then click Update Driver.
    2. Follow the instructions that appear on the screen to update the driver.

Troubleshooting the installation of a CD or a DVD drive that uses a proprietary, non-SCSI interface

If you try to install a CD or a DVD drive that uses a proprietary, non-SCSI interface, follow these steps:
  1. Verify that the correct device driver is installed. To do this, run Windows XP Setup and select Add/Remove SCSI Adapters on the Options menu.

    Note You must have your original device driver disk available to install during this procedure.
  2. Check the Windows XP Read Me file (Readme.wri) and the Windows XP HCL for notes that apply to your proprietary, non-SCSI interface CD or DVD drive.

REFERENCES

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
306319 How to troubleshoot audio CD creation in Windows Media Player for Windows XP
309325 Problems when you create an audio CD with your Hewlett-Packard CD-Writer drive
315350 "Incorrect function" error message when you access the CD-ROM drive, the DVD-ROM drive, or the CD-RW drive
883523 Your CD-RW drive is not recognized as a rewritable drive in Windows XP Service Pack 2 or in Windows XP Tablet PC Edition 2005
316529 CD-R drive or CD-RW drive is not recognized as a recordable device
875555 You can access CD-R and CD-RW drives after you enable the "Prevent access to drives from My Computer" Group Policy setting in Windows XP
308012 How to troubleshoot problems that occur when you play a DVD in Windows XP
305600 How to create multiple CD-ROMs from a set of files in Windows XP
306524 How to copy information to a CD in Windows XP
306641 How to erase files from a CD-RW disc in Windows XP
324129 How to troubleshoot issues that occur when you write data to a CD-R or CD-RW optical disc in Windows XP
If the articles listed in this section do not help you resolve the problem or if you experience symptoms that differ from those that are described in this article, search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, follow these steps:
  1. Visit the following Microsoft Web site:
    http://support.microsoft.com
  2. Type the text of the error message that you receive, or type a description of the problem in the Search Support (KB) text box, and then press ENTER.

MORE INFORMATION

For help with CD or DVD drive problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which your CD or DVD drive cannot read or write media in Windows
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 314096 - Last Review: May 29, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbresolve kbhardware kbinfo kbsetup kbtshoot KB314096

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com