SMS: Windows Explorer May Consume CPU Resources When the Remote Control Agent Stops

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This article was previously published under Q314271

SYMPTOMS

On a Systems Management Server (SMS) client computer that is running the SMS Remote Control agent (Wuser32.exe), Windows Explorer may suddenly begin to consume all of the available CPU resources when the Remote Control agent is stopped. This may result in poor responsiveness and performance. Windows Explorer may also exhibit other unusual behavior, such as activating the wrong window, or not responding when you right-click the desktop to adjust your settings. You must stop and then restart Explorer.exe to recover from this condition.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

Date         Time   Version        Size       File name           Platform
--------------------------------------------------------------------------
01-Mar-2001  17:40                        67  Compverremctrl.ini
01-Mar-2001  17:40  2.0.92.9       1,681,800  Remctrl.exe         Alpha 
01-Mar-2001  17:40  2.0.1493.3220    389,904  Wuser32.exe         Alpha 
01-Mar-2001  17:40  2.0.92.9       1,354,289  Remctrl.exe
01-Mar-2001  17:40  2.0.1493.3220    264,256  Wuser32.exe

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

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WORKAROUND

This problem occurs only if Active Desktop is activated. To avoid this problem, deactivate Active Desktop.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

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MORE INFORMATION

How to Install the Hotfix

To Use the Hotfix Installer

NOTE: You can use this method only on Intel-based computers.

Copy the hotfix folder structure to a share on your network. Q314271.exe is an SMS Installer file that updates specific files on your site server.
Log on to the site server or the computer that is running the SMS Administrator console by using an account with administrative permissions.
Make sure that the SMS Administrator console is not running.
Run Q314271.exe and follow the instructions in the wizard. You can run the file in Quiet mode by using the /s switch.

Note that the default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Therefore, it may take up to 23 hours for the hotfixed files to be propagated to the clients. To speed up this process, you can create a software distribution for the Setevnt.exe or Cliutils.exe Resource Kit tool, along with the appropriate parameters to start a CCIM work cycle. For information about the proper syntax to use with these tools, see the Resource Kit documentation.

Manual Installation on the Site Server

Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.
On the site server, make sure that the SMS Administrator console is not running.
Replace the Remctrl.exe file in the SMS_root\Inboxes\Clicomp.src\Remctrl\Platform folder with the version from the hotfix.
Replace the Compver.ini file in the SMS_root\Inboxes\Clicomp.src\Remctrl folder with the version from the hotfix. You must rename the Compverremctrl.ini file to Compver.ini.
Start the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.

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