Article ID: 314283 - View products that this article applies to.
This article was previously published under Q314283
When you try to use the Update Driver button in Device Manager to install a video adapter that does not have an Inbox driver, the installation is unsuccessful, and you receive an error message that the update process was not completed.
This behavior is a known issue in Microsoft Windows 2000.
The installation of the driver is unsuccessful when video adapter chipsets do not have Inbox drivers.
For more information about how to install Inbox drivers by means of Device Manager, see the "Resolution" section.
To work around this problem, use one of the following methods:
Steps to reproduce the problem
Scenarios where installation is unsuccessful
Scenario 1If you increase the System page table entries (PTEs) by means of the .inf file, you receive a prompt to restart the system after you finish the installation (this is typical behavior). When this behavior occurs, the settings under the following device instance registry key are deleted:
These Registry keys are deleted only after you click the Finish button in the Completing the Upgrade Device Driver Wizard.
Scenario 2When you do not change the System PTEs, the video miniport starts after the installation because the miniport does not require a restart.
In both cases, the VGA driver is loaded. If, in Control Panel, you click Display, and then you click the Settings tab, you receive the following error message:
The following device instance key is created and then deleted (after you click Finish in the wizard):
The specified installation disk contains a driver that was written for a previous version of Windows NT. This release of Windows NT requires new video drivers be installed.
Please contact your hardware manufacturer to get a new driver installation diskette.
Therefore, the installation is incomplete, and the class installer eventually throws the error that is referred to in the "Symptoms" section.
For more information, see the documentation for Microsoft Windows 2000 Driver Development Kit or for a later version.