Article ID: 314336 - Last Review: October 26, 2006 - Revision: 1.1

OL2002: Outlook Body-Part Handling Strips Carriage Returns Off of Messages Incoming from AUTODIN

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This article was previously published under Q314336
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986  (http://support.microsoft.com/kb/256986/EN-US/ ) Description of the Microsoft Windows Registry
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SYMPTOMS

Outlook body-part handling strips carriage returns (CRs) from messages that are incoming from the AUTODIN Messaging System. As a result, the complete message is opened as a single line.
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CAUSE

By default, the Outlook Rich Edit feature converts a CR_CR_LF sequence into a space. As a result, the formatting information for the lines is lost when Outlook opens these messages.
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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841  (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack
The English version of this fix should have the following file attributes or later: 
   Date           Time       Version        Size         File name     
   -----------------------------------------------------------------
   29-Nov-2001    00:21 AM   10.00.3527.0   6,302,024    Outllib.dll
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date           Time       Version        Size         File name     
   -----------------------------------------------------------------
   29-Nov-2001    00:21 AM   10.00.3527.0   6,302,024    Outllib.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
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MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To enable this fix, modify the following registry entry:
  1. Quit Outlook.
  2. Apply the fix in the "Resolution" section.
  3. Start Registry Editor (Regedt32.exe).
  4. Locate the following key in the registry:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook\Options\Mail
  5. On the Edit menu, click Add Value, and add the following information:
    Value name: AutodinCR
    Data type: REG_DWORD
    Value: 0x0, 0x1
    Default: 0x0 (not in registry by default)
    This parameter controls the behavior of the Outlook Rich Edit feature. Set it to 1 to enable the fix.
  6. Click OK, and then quit Registry Editor.
  7. Start Outlook.
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APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
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Keywords: 
kbbug kbfix kbofficexppresp1fix kbofficexpsp2fix KB314336
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