Article ID: 314342 - Last Review: October 25, 2006 - Revision: 4.5 SMS: Advertisements May Not Run If the Screen Saver Runs
This article was previously published under Q314342 On This PageSYMPTOMS
If you specify that an advertisement for a program should run only when a user is not logged on, the advertisement may not run if a screen saver runs. In the Path\Ms\Sms\Logs\Smsapm32.log (where Path is the path to the Ms folder) file, the following information may be logged when a user is not logged on to the computer and the screen saver is running:
SCHEDULER : This job needs to be run when there is no user logged on. SCHEDULER : Checking if a user is actually logged off. SCHEDULER : The user is not logged off the system. SCHEDULER : This job requires the user to be logged off the system. SCHEDULER : Attempting to schedule this job at some time in the future when the logoff process has completed. CAUSE
The Advertised Programs Manager Systems Management Server (SMS) component verifies that there is a default interactive desktop on a client computer to determine whether the user is logged off. The default desktop is not available after a user is logged off, however, a new interactive desktop is created if a screen saver runs. When this interactive desktop is created, Advertised Program Manager does not correctly differentiate between the interactive desktop and the default desktop that is used by the user who is logged on. When this problem occurs, Advertised Programs Manager incorrectly determines that the default interactive desktop is present and that the user is logged on.
RESOLUTIONService Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:288239
(http://support.microsoft.com/kb/288239/EN-US/
)
How to Obtain the Latest Systems Management Server 2.0 Service Pack Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English-language version of this fix should have the following file attributes or later:
Date Version Size File name Platform --------------------------------------------------------------------- 01-MAR-2001 654,488 Apasetup.exe Alpha 01-MAR-2001 2.00.1493.3216 293,648 Ccim32.dll Alpha 01-MAR-2001 1,925,224 Ccmcore.exe Alpha 01-MAR-2001 2.00.1493.3214 1,938,192 Clibase.dll Alpha 01-MAR-2001 4,441,916 Clicore.exe Alpha 01-MAR-2001 2.00.1493.3216 125,712 Clisvcl.exe Alpha 01-MAR-2001 2.00.1493.3216 13,584 Cliver.exe Alpha 01-MAR-2001 67 Compverbase.ini Alpha 01-MAR-2001 67 Compversmsapm32.ini Alpha 01-MAR-2001 67 Compverswdist.ini Alpha 01-MAR-2001 2.00.1493.3216 66,832 Cqmgr32.dll Alpha 01-MAR-2001 2.00.1493.3215 578,832 Mslmclin.dll Alpha 01-MAR-2001 2.00.1493.3216 73,488 ODPSYS32.exe Alpha 01-MAR-2001 2.00.1493.3216 82,192 Odpusr32.exe Alpha 01-MAR-2001 2.00.1493.3218 382,224 Smsapm32.exe Alpha 01-MAR-2001 691,596 Swdist32.exe Alpha 01-MAR-2001 394,061 Apasetup.exe Intel 01-MAR-2001 2.00.1493.3125 259,936 Bindclin.dll Intel 01-MAR-2001 2.00.1493.3216 181,584 Ccim32.dll Intel 01-MAR-2001 1,324,069 Ccmcore.exe Intel 01-MAR-2001 2.00.1493.3214 1,222,560 Clibase.dll Intel 01-MAR-2001 3,401,546 Clicore.exe Intel 01-MAR-2001 2.00.1493.3216 88,432 Clisvcl.exe Intel 01-MAR-2001 2.00.1493.3216 8,512 Cliver.exe Intel 01-MAR-2001 67 Compverbase.ini Intel 01-MAR-2001 67 Compversmsapm32.ini Intel 01-MAR-2001 67 Compverswdist.ini Intel 01-MAR-2001 2.00.1493.3216 39,264 Cqmgr32.dll Intel 01-MAR-2001 2.00.1493.3125 338,272 Mslmclin.dll Intel 01-MAR-2001 2.00.1493.3125 269,664 Ndsclin.dll Intel 01-MAR-2001 2.00.1493.3216 53,104 Odpsys32.exe Intel 01-MAR-2001 2.00.1493.3216 59,248 Odpusr32.exe Intel 01-MAR-2001 2.00.1493.3218 287,088 Smsapm32.exe Intel 01-MAR-2001 637,723 Swdist32.exe Intel STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5. MORE INFORMATION
After you install the hotfix that is described in this article, the Advertised Programs Manager SMS component determines the type of desktop that is returned and differentiates between the screen saver and the default variations of the interactive desktop.
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