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OLEXP: Your Messages Disappear If the View Is Set to Show All Messages
Article ID: 314421 - View products that this article applies to.
This article was previously published under Q314421
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
When you attempt to open a message in Outlook Express, and the view is set to Show all messages, you may receive the following error messages:
There was an error opening this message. An error has occurred.
If you quit Outlook Express, or if you move to another folder that has the view set to Show all messages, all of the messages may be missing next time you start Outlook Express.
Message could not be displayed: Outlook Express encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again.
This behavior can occur if McAfee VirusScan version 4.5 or 6 is installed with Outlook Express.
To resolve this behavior, use one of the following methods.
IMPORTANT: The following methods may cause virus protection to be partially or completely disabled, causing the system to be vulnerable to virus infection. Therefore Microsoft does not recommend these methods.
Remove McAfee VirusScan ProgramTo remove the McAfee VirusScan program, follow these steps:
Stop Background ScanningTo stop any background scanning by McAfee VirusScan, follow these steps:
Configure McAfee VirusScan to Not Scan DBX FilesIt may be possible to resolve this issue by configuring McAfee VirusSan to not scan .dbx files. To get assistance configuring McAfee VirusScan to not scan .dbx files, contact McAfee using the contact information below.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact any of the companies mentioned in this article, visit the following Microsoft Web site: