OL2002: The 'Encryption Problems' Dialog Box Displays Garbage Characters for Non-Security LDAP Recipients in Encrypted Messages

View products that this article applies to.

This article was previously published under Q314428

SYMPTOMS

If you address an encrypted message by selecting the recipient from a Global Address List, the Encryption Problems dialog box appears and displays the correct name for the recipient. If you select the recipient from a Lightweight Directory Access Protocol (LDAP) directory, the Encryption Problems dialog box appears and displays garbage characters for the recipient's name. In both cases, the recipient does not have a certificate.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

   Date        Time      Size       File name     
   --------------------------------------------------
   14-Jan-2002 16:07:21  2,587,592  Outlook.msp
   14-Jan-2002 16:46:48  3,914,752  Outlook_admin.msp

After the fix is installed, the following files will have the listed attributes or later:

   Date        Time      Version      Size       File name     
   ----------------------------------------------------------
   29-Nov-2001 00:21:29  10.0.3527.0     47,432	 Recall.dll
   20-Dec-2001 17:44:00  10.0.3618.0     92,488	 Outlmime.dll
   11-Jan-2002 13:59:15  10.0.3708.0    350,536	 Exsec32.dll
   11-Jan-2002 13:59:19  10.0.3708.0    534,856	 OutlCM.dll
   11-Jan-2002 13:59:23  10.0.3708.0  6,306,120  Outllib.dll

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Administrative Information

If you are updating an administrative installation with the administration version of this fix, use the following information to update the administrative installation and network clients.

How to Update Administrative Installations

To update an administrative installation use a command line similar to the following

msiexec /a Admin Path\MSI File /p MSP path SHORTFILENAMES=1

where Admin Path is the path to your administrative installation point for Microsoft Office XP (for example, C:\OfficeXP),

where MSI File is the MSI database package for the Office XP product (for example, ProPlus.msi), and

where MSP path is the path to the administrative update for the fix (for example, c:\hotfixfiles\Outlook_admin.msp).

How to Update Network Clients

After you complete the administrative installation of the fix, update each network client. To deploy the update to the client workstations, use a command line similar to the following

msiexec /i Admin Path\MSI File REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles REINSTALLMODE=vomus

where Admin Path is the path to your administrative installation point for Office XP (for example, C:\OfficeXP), and

where MSI File is the MSI database package for the Office XP product (for example, ProPlus.msi).

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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