Poor performance in Office 2000 if the "Default file location" option is set to a remote share

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This article was previously published under Q314698

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SYMPTOMS

The first time that you click a menu command in Office 2000, you may experience a delay if the following conditions are true:

The Default file location option is set to a remote share that accesses a slow wide area network (WAN) connection.
If there is a sound effect registered.

If the Default file location option is set to a local path and there is not a sound effect registered, this problem does not occur.

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The Winmm.dll file is a 32-bit library that supports multimedia services. The first time that you click a menu command in Office 2000, the Winmm.dll file and many sound files are loaded into memory, even if there is not a sound effect registered. This may cause a poor performance.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 (http://support.microsoft.com/kb/276367/ ) How to obtain the latest Office 2000 service pack

The Japanese version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name     
   ---------------------------------------------
   20-Jan-2002  17:04  4,033,180  Mso9_admin.msp
   20-Jan-2002  14:27  1,941,672  Mso9.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version     Size       File name     
   -------------------------------------------------------
   18-Jan-2002  07:29  9.0.0.6117  5,595,185  Mso9.dll

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STATUS

This is a known issue with Microsoft Office 2000.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP3).

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