Article ID: 314801 - Last Review: October 27, 2006 - Revision: 1.2

Wireless Modem May Not Start

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This article was previously published under Q314801

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SYMPTOMS

After you install an Enfora wireless modem, the device may not start and error code 10 may be displayed in Device Manager.

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This problem occurs when the Personal Computer Memory Card International Association (PCMCIA) bus driver sends a reset command to the device because the driver expected a ready command. If a device does not send a ready command, the bus driver does not start.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date         Time   Version      Size     File name
   ----------------------------------------------------
   09-JAN-2002  19:23  5.1.2600.27  116,352  Pcmcia.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

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MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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