Article ID: 314867 - View products that this article applies to.
This article was previously published under Q314867
For a Microsoft Windows 2000 version of this article, see 255758
After you upgrade to Windows XP from an earlier Windows operating system, you may receive the following error message when you first log on, and then the Windows Error Reporting utility runs and creates a log file:
When you receive this error message, either no desktop appears or the desktop is blank. Task Manager indicates that Explorer.exe is using close to 100 percent of the available resources.
Explorer.exe has generated errors and will be closed by Windows
This issue may occur if the Norton CleanSweep program was installed in the previous operating system.
To resolve this issue, use one of the following methods.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.