OL2002: Auto Formatting Rules That You Created in a Custom Form in OL2000 Are Turned Off After You Upgrade to OL2002

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This article was previously published under Q314925

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SYMPTOMS

After you upgrade from Microsoft Outlook 2000 to Outlook 2002, the Automatic Formatting rules that you created in Outlook 2000 that are based on user-defined fields in a custom form are turned off (disabled), and you receive the following error message:

There was a problem with 1 of your automatic formatting rules and it has been disabled. Under the View menu, choose Current View, Customize Current View, then click Automatic Formatting to edit it.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date        Time       Size       File name     
   --------------------------------------------------
   26-Dec-2001 18:43:57   245,5448   Outlook.msp
   26-Dec-2001 19:13:12   374,0672   Outlook_admin.msp

After the fix is installed, the following files will have the listed attributes or later:

   Date        Time      Version      Size     File name     
   -------------------------------------------------------
   29-Nov-2001 00:21:29  10.0.3527.0  47432    Recall.dll

   11-Dec-2001 22:13:39  10.0.3604.0  534856   OutlCM.dll
   20-Dec-2001 17:43:57  10.0.3618.0  6306120  Outllib.dll
   20-Dec-2001 17:44:00  10.0.3618.0  92488    Outlmime.dll

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WORKAROUND

To work around this problem, turn-on (enable) the Automatic Formatting option in Outlook 2002.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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