Article ID: 314993 - Last Review: May 17, 2007 - Revision: 1.3

A Disc in a DVD Drive May Not Be Played Automatically with Roxio Easy CD Creator 5.1 and Norton Anti-Virus 2002

View products that this article applies to.

System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

This article was previously published under Q314993

Expand all | Collapse all

SYMPTOMS

If you insert an audio CD or a data CD-ROM in a DVD drive, the disc may not be played automatically, or the appropriate program may not start. This problem may occur if Roxio Easy CD Creator 5.1 and Norton Anti-Virus 2002 are installed.

Back to the top

CAUSE

There are a number of consistency problems with automatic playing when filter drivers are installed.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version      Size    File name
   --------------------------------------------------
   17-Mar-2002  07:42  5.1.2600.39  59,648  Cdfs.sys
   17-Mar-2002  07:42  5.1.2600.39  64,000  Udfs.sys

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Back to the top

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Back to the top