Article ID: 315041 - View products that this article applies to.
This article was previously published under Q315041
After you install a Microsoft Office Service Pack, or after you upgrade from one version of Microsoft Office to a later version, you cannot access the Internet.
This problem occurs when you install ZoneAlarm or ZoneAlarm Pro on your computer before you upgrade Microsoft Office.
To resolve this problem, contact Zone Labs for assistance. Alternatively, you can use the following information that is provided by Zone Labs:
For information about how to contact Zone Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(http://support.microsoft.com/kb/65416/ )Hardware and software vendor contact information, A-K
(http://support.microsoft.com/kb/60781/ )Hardware and software vendor contact information, L-P
(http://support.microsoft.com/kb/60782/ )Hardware and software vendor contact information, Q-Z
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 315041 - Last Review: September 18, 2011 - Revision: 7.0