Article ID: 315048 - View products that this article applies to.
This article was previously published under Q315048
When you try to gain access to the Tools menu so that you can view e-mail accounts or perform a send and receive operation, you may receive the following error message:
The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall.
For more information about creating a new e-mail profile, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/287072/ )How to create a new e-mail profile for Outlook 2002