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Article ID: 315048 - Last Review: January 31, 2007 - Revision: 2.2

Error message when you try to use the Tools menu in Outlook: "The operation failed due to a registry or installation problem"

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SYMPTOMS

When you try to gain access to the Tools menu so that you can view e-mail accounts or perform a send and receive operation, you may receive the following error message:
The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall.
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CAUSE

This behavior can occur if your e-mail profile is damaged.
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RESOLUTION

To resolve this behavior, create a new e-mail profile.
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MORE INFORMATION

For more information about creating a new e-mail profile, click the following article number to view the article in the Microsoft Knowledge Base:
287072  (http://support.microsoft.com/kb/287072/ ) How to create a new e-mail profile for Outlook 2002
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APPLIES TO
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
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Keywords: 
kbsetup kbmenu kberrmsg kbprb KB315048
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