Article ID: 315049 - Last Review: January 31, 2007 - Revision: 3.1

You receive the "The operation timed out waiting for a response from the sending (SMTP) server" error message when you use a POP3 account and SSL to send SMTP e-mail in Outlook

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SYMPTOMS

If you send a Simple Mail Transfer Protocol (SMTP) e-mail message by using Secure Sockets Layer (SSL) and a Post Office Protocol version 3 (POP3) account, you may receive the following error message:

'Sending and Receiving' reported error (0x8004210B):
The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

The message remains in the Outbox.

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CAUSE

This behavior may occur if the e-mail account is damaged.

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RESOLUTION

To resolve this behavior, remove and then re-create the e-mail account. Follow these steps:

Quit Outlook.
Click Start, point to Settings, and then click Control Panel.
Double-click Mail, and then click E-mail Accounts.
Click the e-mail account name, and then click Remove.
Re-create the e-mail account.

For additional information about configuring an e-mail account, click the following article number to view the article in the Microsoft Knowledge Base:

287532 (http://support.microsoft.com/kb/287532/ ) How to Configure Internet E-mail Accounts

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MORE INFORMATION

For additional information about resolving this error message, click the following article number to view the article in the Microsoft Knowledge Base:

304008 (http://support.microsoft.com/kb/304008/ ) OL2002: Cannot Send SMTP Mail Messages by Using a PO304008 Account and SSL

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