Article ID: 315103 - View products that this article applies to.
This article was previously published under Q315103
This article has been archived. It is offered "as is" and will no longer be updated.
After you upgrade to Microsoft Office XP Service Pack 1 (SP-1), you cannot connect to an MSN Post Office Protocol version 3 (POP3) server.
MSN users use "MSN/" as part of the logon information in their Microsoft Outlook profile to log on to the account. In Office XP SP-1, there is no longer a need for this tag.
Office XP SP-1 addresses an issue in which the MSN logon process always prompts you for a password. With Office XP SP-1, authentication is against the account logon information instead of the user name. The presence of "MSN/" prevents authentication with the server.
To resolve this issue, delete "MSN/" from the User Name box in the e-mail account properties.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Contact us for more help
Connect with Answer Desk for expert help.