You receive an error message when you apply Office XP Service Pack 1

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Article ID: 315152 - View products that this article applies to.
This article was previously published under Q315152
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Important This article describes an error that occurs in a home environment where Microsoft Office XP was installed from a CD-ROM. This article does not apply to you if you are in a corporate environment where you installed Office from a network server or a CD-ROM that was provided by your system administrator.

For additional information about this error if you installed Office XP to your workstation from an administrative installation, click the following article number to view the article in the Microsoft Knowledge Base:
315063 OFFXP: Error 1328 When You Apply Office XP Service Pack 1 to a Workstation
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SYMPTOMS

When you apply Microsoft Office XP Service Pack 1 (SP-1), you may receive an error message similar to one of the following:
Error 1328. Error applying patch to file C:\Program Files\Microsoft Office\Office10\Msaccess.exe. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor.
Note The Office program that appears in the error message may be different from Msaccess.exe.

-or-
The expected version of the product was not found on your system.

CAUSE

This error message may occur if both of the following conditions are true:
  • You originally installed an unreleased version of Office XP.

    -and-
  • You downloaded and installed the Office XP SP-1 update.
To determine whether your version of Office XP is an unreleased version, follow these steps to view the ProductVersion property of the Setup.ini file:
  1. Using Windows Explorer, locate your CD-ROM drive.
  2. Insert your Office XP CD-ROM, and then locate the following folder on the CD:
    drive\Files\Setup
  3. Right-click the Setup.ini file, and then click Open to view the contents in Notepad.
  4. Look for the section named "[Product]" and the line that begins with "ProductVersion".

    In order for the SP-1 update to be installed, the version number that appears after "ProductVersion" must exactly match the version number in the following list. Check the version number that corresponds to your language version of Office.

    Note that this is merely a way for you to verify that the ProductVersion installed is accurate. Modifying this line in the Setup.ini file does not allow the installation to continue.
    Language     Version       Product
    ------------------------------------------------------------------------ 
    
    Arabic       10.0.2701.01  Excel 2002, FrontPage 2002, Office XP
                               Professional, Office XP Professional with
                               FrontPage, Office XP Standard, Outlook 2002, 
                               Publisher 2002, Word 2002
    
    Chinese      10.0.2701.04  Access 2002, Excel 2002, FrontPage 2002, Office
     (Simplified)              XP Professional, Office XP Professional with 
                               FrontPage, Office XP Standard, Outlook 2002, 
                               Publisher 2002, Word 2002
    
    Chinese      10.0.2701.04  Excel 2002, FrontPage 2002, Office XP
    (Traditional)              Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Outlook 2002, Publisher 
                               2002, Word 2002
    
    Croatian     10.0.2627.19  Office XP Professional, Office XP Small Business
                               Edition
    
    Czech        10.0.2627.11  Access 2002, Excel 2002, FrontPage 2002, Office 
                               XP Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Publisher 2002, Word 2002
    
    Danish       10.0.2627.12  Access 2002, Excel 2002, FrontPage 2002, Office 
                               XP Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Office XP Standard Student 
                               and Teacher Edition, Outlook 2002, Publisher 
                               2002, Word 2002
    
    
    Dutch        10.0.2627.11  Access 2002, Excel 2002, FrontPage 2002, Office
                               XP Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Office XP Standard Student 
                               and Teacher Edition, Outlook 2002, PowerPoint 
                               2002, Publisher 2002, Word 2002
    
    English      10.0.2627.0*  Office XP Standard Student and Teacher Edition
     
    * Although the Windows Installer Setup log file reports version
    10.0.2627.0, the actual installed version is 10.0.2627.01. The log file
    reports the following: "Property(C): ProductVersion = 10.0.2627.0". This
    version is incorrect. 
     
    The log file is Office XP <edition> Setup(####)_Task(0001).txt, where 
    <edition> is the edition of Office XP that you are installing, and #### are
    the numbers that begin with 0001 and are incremented each time you install
    or reinstall Office XP, for example, Office XP Professional
    Setup(0001)_Task(0001).txt.
    
    English      10.0.2627.01  Access 2002, Excel 2002, FrontPage 2002, Office
                               XP Professional, Office XP Professional with
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Outlook 2002, PowerPoint 
                               2002, Publisher 2002, Word 2002
    
    Finnish      10.0.2627.12  Access 2002, Excel 2002, FrontPage 2002, Office 
                               XP Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Outlook 2002, Publisher 
                               2002, Word 2002
    
    Finnish      10.0.2627.13  Office XP Standard Student and Teacher Edition
    
    French       10.0.2627.3   Outlook 2002 (Enterprise Edition)
    
    French       10.0.2627.5   Access 2002, Excel 2002, FrontPage 2002, Office 
                               XP Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Office XP Standard Student 
                               and Teacher Edition, Outlook 2002 (Retail and
                               OEM), PowerPoint 2002, Publisher 2002, Word 2002
    
    German       10.0.2701.01  Access 2002, Excel 2002, FrontPage 2002, Office 
                               XP Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Office XP Standard Student 
                               and Teacher Edition, Outlook 2002, PowerPoint 
                               2002, Publisher 2002, Word 2002
    
    Greek        10.0.2627.19  Access 2002, Excel 2002, FrontPage 2002, Office 
                               XP Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Office XP Standard Student 
                               and Teacher Edition, Outlook 2002, Publisher 
                               2002, Word 2002
    
    Hebrew       10.0.2701.10  Excel 2002, FrontPage 2002, Office XP 
                               Professional, Office XP Professional with 
                               FrontPage, Office XP Standard, Office XP 
                               Standard Student and Teacher Edition, Outlook 
                               2000, Publisher 2002, Word 2002
    
    Hungarian    10.0.2627.14  Access 2002, Excel 2002, FrontPage 2002, Office 
                               XP Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Publisher 2002, Word 2002
    
    Italian      10.0.2627.3   Access 2002, Excel 2002, FrontPage 2002, Office 
                               XP Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Office XP Standard Student 
                               and Teacher Edition, Outlook 2002, PowerPoint 
                               2002, Publisher 2002, Word 2002
    
    Japanese     10.0.2701.04  Access 2002, Excel 2002, FrontPage 2002, Office 
                               Personal Retail/PIPC, Office XP Professional, 
                               Office XP Professional with FrontPage, Office 
                               XP Standard, Outlook 2002, PowerPoint 2002, 
                               Publisher 2002, Word 2002
    
    Korean       10.0.2701.04  Access 2002, Excel 2002, FrontPage 2002, Office 
                               XP Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Outlook 2002, Publisher 
                               2002, Word 2002 (Enterprise Edition)
    
    Korean       10.0.2701.05  Word 2002 (Retail and OEM)
    
    Norwegian    10.0.2627.6   Access 2002, FrontPage 2002, Outlook 2002, 
                               Publisher 2002, Word 2002
    
    Norwegian    10.0.2627.8   Excel 2002, Office XP Professional, Office XP 
                               Professional with FrontPage, Office XP Small 
                               Business Edition, Office XP Standard, Office XP 
                               Standard Student and Teacher Edition
    
    Polish       10.0.2627.14  Access 2002, Excel 2002, FrontPage 2002, Office 
                               XP Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Office XP Standard Student 
                               and Teacher Edition, Publisher 2002, Word 2002
    
    Portuguese   10.0.2627.7   Access 2002, Excel 2002, FrontPage 2002, Office 
     (Brazil)                  XP Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Office XP Standard Student 
                               and Teacher Edition, Outlook 2002, PowerPoint 
                               2002, Publisher 2002, Word 2002
    
    Portuguese   10.0.2627.18  FrontPage 2002, Office XP Professional, Office 
     (Portugal)                XP Professional with FrontPage, Office XP Small 
                               Business Edition, Office XP Standard, Office XP 
                               Standard Student and Teacher Edition, Outlook 
                               2002, Publisher 2002, Word 2002
    
    Romanian     10.0.2627.19  Office XP Professional, Office XP Small Business 
                               Edition
    
    Russian      10.0.2627.14  Excel 2002, FrontPage 2002, Office XP Small 
                               Business Edition, Office XP Standard, Publisher 
                               2002, Word 2002
    
    Russian      10.0.2627.15  Access 2002, Office XP Professional, Office XP 
                               Professional with FrontPage
    
    Slovak       10.0.2627.16  Office XP Professional, Office XP Standard, 
                               Word 2002
    
    Slovenian    10.0.2627.19  Office XP Professional, Office XP Small Business 
                               Edition
    
    Spanish      10.0.2627.3   Excel 2002
    
    Spanish      10.0.2627.4   Access 2002, FrontPage 2002, Office XP 
                               Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Office XP Standard Student 
                               and Teacher Edition, Outlook 2002, PowerPoint 
                               2002, Publisher 2002, Word 2002
    
    Swedish      10.0.2627.5   Access 2002, Excel 2002, FrontPage 2002, 
                               Publisher 2002, Word 2002
    
    Swedish      10.0.2627.7   Office XP Professional, Office XP Professional 
                               with FrontPage, Office XP Small Business 
                               Edition, Office XP Standard, Office XP Standard 
                               Student and Teacher Edition, Outlook 2002
    
    Thai         10.0.2701.14  FrontPage 2002, Office XP Professional, Office 
                               XP Professional with FrontPage, Office XP 
                               Standard
    
    Turkish      10.0.2627.15  Excel 2002, FrontPage 2002, Office XP 
                               Professional, Office XP Professional with 
                               FrontPage, Office XP Small Business Edition, 
                               Office XP Standard, Office XP Standard Student 
                               and Teacher Edition, Outlook 2002, Publisher 
                               2002, Word 2002
For additional information about versions of Office XP, click the following article number to view the article in the Microsoft Knowledge Base:
305095 History of Office XP updates

RESOLUTION

To resolve this problem and install SP-1, you must purchase a retail edition of Microsoft Office XP (which displays an Office hologram). Only a retail version of Office XP can be updated. Beta or unreleased versions cannot be updated to SP-1.

MORE INFORMATION

Office client updates use a binary method to update a file. This means that specific parts of a file are updated, instead of the whole file being replaced. As a result, an Office program file that is not a retail version cannot be updated by using the SP-1 client update, because the unreleased file is not the one that a client update is designed to find. This causes the update to fail.

Properties

Article ID: 315152 - Last Review: February 27, 2014 - Revision: 1.9
APPLIES TO
  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Standard Edition for Students and Teachers
  • Microsoft Office XP Developer Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbsetup kbtshoot kbpubtypekc kbprb KB315152

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