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You receive an error message on a Windows XP-based computer: "Stop 0x00000077" or "KERNEL_STACK_INPAGE_ERROR"
Article ID: 315266 - View products that this article applies to.
This article was previously published under Q315266
You may find it easier to follow the steps if you print this article first.
Warning This article contains steps that may require changes to the basic input/output system (BIOS), or to the complementary metal oxide semiconductor (CMOS) settings, or physical changes to your computer hardware. Incorrect changes to the BIOS of your computer can result in serious problems. Microsoft cannot guarantee that problems that result from changes to the BIOS can be resolved. Change the BIOS settings at your own risk. If you need help with any of these steps, contact your hardware manufacturer, and be aware that making changes either to the hardware or to the BIOS of the computer may invalidate the warranty. If you do not want to make hardware changes to your computer, you can take your computer to a repair center.
When you are running Windows XP, you may receive one of the following error messages:
To resolve this issue, try the following methods.
Method 1: Install the latest Windows XP Service PackFor more information about how to obtain the latest service pack for Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Method 2: Run a disk scannerA disk scanner can locate and repair hard disk errors for you. To run a disk scanner, try to restart the computer. Then, select from the following scenarios.
If the computer restarted successfully
Option 1: Autochk automatically runsIf the computer restarted successfully, the Autochk disk scanner will automatically run to locate and to repair any hard disk errors.
Option 2: Manually run ChkdskIf Autochk does not automatically run, you can manually run the Chkdsk disk scanner. To do this, follow these steps:
If the computer did not restart successfullyIf the computer did not restart successfully, manually run the Chkdsk disk scanner from the Recovery Console. To do this, follow these steps:
Method 3: Run a virus-checking programRun a current virus-checking program to scan your computer for viruses. Select from the following options.
Option 1: Run the computer's virus-checking programRun the virus-checking program that is installed on the computer.
Note Before you run the program, make sure that you have installed all the current updates. To do this, contact the manufacturer of your virus-checking software.
For information about how to contact the manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(http://support.microsoft.com/kb/65416/ )Hardware and software vendor contact information, A-K
(http://support.microsoft.com/kb/60781/ )Hardware and software vendor contact information, L-P
(http://support.microsoft.com/kb/60782/ )Hardware and software vendor contact information, Q-Z
Option 2: Run Microsoft Security Essentials safety scannerTo run the Microsoft Security Essentials safety scanner, visit the following Microsoft Web site:
Note This method is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/For advanced information about how to troubleshoot this error, visit the following Microsoft Web site:
This issue can occur if a requested page of kernel data could not be read from the paging file into memory, or the master boot record is infected with a virus.
To determine the possible cause, you must interpret the error message. If both the first and the third parameters are zero, the four parameters are defined as follows: