Your Network Adapter Does Not Work and Windows XP Does Not Include a Compatible Driver for the Network Adapter

Article translations Article translations
Article ID: 315275 - View products that this article applies to.
This article was previously published under Q315275
For a Microsoft Windows 2000 version of this article, see 247894.
Expand all | Collapse all

On This Page

SYMPTOMS

After you install Windows XP or upgrade to Windows XP, you may experience one or more of the following symptoms:
  • Your network adapter does not work, and you do not have network connectivity or any related network functionality.
  • Device Manager may list your network adapter as not working and as not having a driver installed.
  • If you try to install a Windows XP driver for your network adapter, the driver may not be on the list of available network adapter drivers. If you install drivers from Microsoft Windows 98, Microsoft Windows 95, or Microsoft Windows NT, the drivers do not work on your Windows XP-based computer.
  • If you upgraded your Windows-based computer, your network adapter worked correctly before the upgrade.

CAUSE

This issue can occur if you are using a network adapter that is not supported in Windows XP.

RESOLUTION

To resolve this issue, use either of the following methods:

Method 1

Contact the manufacturer of your network adapter to see whether there is a Windows XP-compatible driver for your network adapter.

Method 2

Replace the network adapter with a network adapter that Windows XP supports. Check the most recent Windows Hardware Compatibility List (HCL), which is available at the following Microsoft Web site:
http://www.microsoft.com/whdc/hcl/default.mspx

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Here is a list of some network adapters that Windows XP does not support:
  • Accton ENN2216 PCMCIA Ethernet

  • Artisoft AE-1

  • 3Com Fast EtherLink 10/100Mb Bus-Master PCI (3C595-TX) [PCI]
  • 3Com EtherLink III Bus-Master PCI Ethernet (3C590C) [PCI]
  • 3Com EtherLink III Bus-Master PCI Ethernet (3C590TPO) [PCI]
  • 3Com EtherLink III Bus-Master PCI Ethernet (3C590) [PCI]
  • 3Com EtherLink II or IITP (8 or 16-bit) (3C503)

  • DEC (DE100) EtherWorks LC
  • DEC (DE200) EtherWorks Turbo
  • DEC (DE101) EtherWorks LC/TP
  • DEC (DEC422) EtherWorks Turbo EISA Adapter

  • HP PC LAN Adapter-8 TL (HP27250)
  • HP PC LAN Adapter-8 TP (HP27245)
  • HP PC LAN Adapter-16 TP (HP27247A)
  • HP PC LAN Adapter-16 TL Plus (HP27252)
  • HP PC LAN Adapter-16 TP Plus (HP27247B)

  • IBM Lan streamer

  • Intel EtherExpress 16 Flash [ISA]
  • Intel EtherExpress 16C [ISA]
  • Intel EtherExpress 16 [ISA]
  • Intel EtherExpress 16TP [ISA]
  • Intel EtherExpress 32
  • Intel TokenExpress 32bit EISA 16/4

  • Novell/Anthem NE3200 or compatible
  • Novell/Anthem NE3200T
  • Novell/Anthem NE1000

  • NE1000 Compatible

  • Olicom 32bit Token-Ring Server EISA 16/4 (OC-3135)

  • Ungermann-Bass Ethernet NIUpc Adapter
  • Ungermann-Bass Ethernet NIUpc/EOTP Adapter

Note that these unsupported network adapters are not included in the Windows Hardware Compatibility List (HCL). For additional information about devices that are not on the HCL, click the article number below to view the article in the Microsoft Knowledge Base:
142865 Microsoft Support Policy on Hardware Not on Windows HCL
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Properties

Article ID: 315275 - Last Review: December 1, 2007 - Revision: 2.4
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional x64 Edition
Keywords: 
kbhardware kbnetwork kbprb KB315275

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com