You receive a "Windows could not start because the following file is missing or corrupt: Isapnp.sys" error message at startup

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Article ID: 315311 - View products that this article applies to.
This article was previously published under Q315311
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SYMPTOMS

When you try to start Microsoft Windows XP or Microsoft Windows 2000 , you may receive one of the following error messages, depending on your operating system.

Windows XP
Windows could not start because the following file is missing or corrupt:
\windows\System32\Drivers\Isapnp.sys
Windows 2000
Windows could not start because the following file is missing or corrupt:
\Winnt\System32\Drivers\Isapnp.sys

CAUSE

This issue may occur if the Isapnp.sys file is damaged or is not present in the path that the error message specifies.

RESOLUTION

To resolve this issue, use Recovery Console to replace the Isapnp.sys file.

Windows XP

To replace the Isapnp.sys file in Windows XP, follow these steps:
  1. Start the computer from the Windows XP CD-ROM.
  2. At the Welcome to Setup screen, press R to start Recovery Console.
  3. If you have a dual-boot or a multiple-boot computer, type the number that corresponds to your Windows XP installation when you are prompted to select the Windows installation to log on to, and then press ENTER.
  4. When you are prompted for the Administrator password, type the password, and then press ENTER.

    Note If the administrator password is blank, just press ENTER.
  5. At the C:\Windows prompt, type the following command, and then press ENTER:
    ren c:\windows\system32\drivers\isapnp.sys isapnp.old
    Note The steps in this article assume that you installed Windows XP to the C: drive. The actual location of your Windows installation may vary.
  6. At the C:\Windows prompt, type the following command, and then press ENTER:
    expand cd-romdrive:\i386\isapnp.sy_ c:\windows\system32\drivers\isapnp.sys
    For example, type:
    expand d:\i386\isapnp.sy_ c:\windows\system32\drivers
  7. After the file is successfully expanded, type exit, and then press ENTER to exit Recovery Console.
  8. Restart the computer.

Windows 2000

To replace the Isapnp.sys file in Windows 2000, follow these steps:
  1. Start the computer from the Windows 2000 CD-ROM.
  2. At the Welcome to Setup screen, press R to repair, and then press C to start Recovery Console.
  3. At the C:\Winnt prompt, type the following command, and then press ENTER:
    expand cd-romdriveletter:\i386\isapnp.sy_ c:\winnt\system32\drivers\isapnp.sys
    For example, type:
    expand d:\i386\isapnp.sy_ c:\winnt\system32\drivers
    Note The steps in this article assume that you installed Windows 2000 to the C: drive. The actual location of your Windows installation may vary.
  4. After the file is successfully expanded, type exit to exit Recovery Console.
  5. Restart the computer.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
307654 How to install and use the Recovery Console in Windows XP

Properties

Article ID: 315311 - Last Review: May 29, 2007 - Revision: 5.4
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbenv kberrmsg kbprb kbsetup KB315311

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