Article ID: 315334 - View products that this article applies to.
This article was previously published under Q315334
When you attempt to upgrade your computer from Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98 to Windows XP Professional or Windows XP Home Edition, you may receive one or both of the following error messages:
Windows upgrade cannot continue because it could not load a file
A device attached to this system is not working properly
You may receive these messages when the installation program copies files from the i386 folder to your hard disk.
Upgrade functionality is disabled and your copy of Windows only allows upgrades
This behavior can occur if the Roxio Easy CD Creator program is installed on your computer.
To resolve this issue, remove Easy CD Creator before you run Windows XP Setup, or quit all running programs except for Windows Explorer and Systray, and then run Windows XP Setup again. To do this, follow these steps:
For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendorsMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.