"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP| Article ID | : | 315353 | | Last Review | : | May 7, 2007 | | Revision | : | 4.6 |
This article was previously published under Q315353 SYMPTOMS When you try to install a
program, such as Microsoft Plus! for Windows XP or Microsoft
Office 2003, in Microsoft Windows XP, you may receive the following error
message: The Windows Installer Service could not be
accessed.
This can occur if you are running Windows in safe
mode, or
if the Windows Installer is not correctly
installed. Contact your support
personnel for assistance.  Back to the top
CAUSEThis issue may occur when both the following conditions are true:
| • | You are using Windows XP in Normal mode. | | • | The Windows Installer Service that is included with Windows
XP is unregistered or damaged. |
Back to the top RESOLUTION To resolve this issue, follow these steps:
| 1. | Log on to your computer as an administrator. | | 2. | Click Start, and then click
Run. | | 3. | In the Open box, type
cmd, and then click OK. | | 4. | At the command prompt, typemsiexec.exe
/unregister, and then press ENTER. | | 5. | Type msiexec /regserver, and then
press ENTER. | | 6. | Verify that the SYSTEM account has full control access
permissions to the HKEY_CLASSES_ROOT hive in the Windows
registry. In some cases, you may also have to add Administrator accounts. To do
so:Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows | a. | Click Start, click
Run, type regedit in the
Open box, and then click OK. | | b. | Click the following registry hive: HKEY_CLASSES_ROOT | | c. | On the Edit menu, click
Permissions. | | d. | If SYSTEM is not listed in the
Group or user names list, click Add, make
sure that the local computer name appears in the From this
location box, type system in the Enter
the object names to select box, click Check Names,
and then click OK. | | e. | Click SYSTEM in the Group or
user names list, and then select the Full Control
check box under Allow in the Permissions for
SYSTEM box. | | f. | Click Apply, click
OK, and then quit Registry Editor. |
| | 7. | Restart the computer. If the problem is not resolved,
repair Windows XP.
For more information about how to repair Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
315341 (http://support.microsoft.com/kb/315341/)
How to perform an in-place upgrade (reinstallation) of Windows XP
|
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APPLIES TO| • | Microsoft Windows XP Professional | | • | Microsoft Windows XP Home Edition | | • | Microsoft Office Excel 2003 | | • | Microsoft Office FrontPage 2003 | | • | Microsoft Office Outlook 2003 | | • | Microsoft Office PowerPoint 2003 | | • | Microsoft Office Publisher 2003 | | • | Microsoft Office Word 2003 | | • | Microsoft Office Professional Edition 2003 | | • | Microsoft Office Standard Edition 2003 | | • | Microsoft Office Student and Teacher Edition 2003 | | • | Microsoft Office Small Business Edition 2003 | | • | Microsoft Office Basic Edition 2003 | | • | Microsoft Office Access 2003 |
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