Unable to Download from the Windows Update Web Site

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Article ID: 315496
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When you try to download a file from the Microsoft Windows Update Web site, you may not receive the downloadable file, and you may receive the following message in the Internet Explorer Status bar:


This issue can be caused by a damaged scripting engine.


To resolve this issue, download Windows Script 5.7.

To download Windows Script 5.7 for Windows XP visit the following Web site: http://www.microsoft.com/downloads/details.aspx?familyid=47809025-D896-482E-A0D6-524E7E844D81&displaylang=en

To download Windows Script 5.7 for Windows 2000 , visit the following Web site: http://www.microsoft.com/downloads/details.aspx?familyid=C03D3E49-B40E-4CA1-A0C7-CC135EC4D2BE&displaylang=en

More information

"Javascript:void(0)" is the code that is used as the hyperlink target. The "Javascript:void(0)" message always appears when you click a link or mouse over a link on the Windows Update site. This behavior is normal.


Article ID: 315496 - Last Review: June 19, 2014 - Revision: 5.0
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Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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