XADM: The Information Store Stops on a Cluster Because of the IsAlive Check
This article was previously published under Q315771 SYMPTOMS
The information store may stop on a cluster service at random intervals. Information that is similar to the following is logged in the Cluster log:
000003a0.000013b4::2001/09/19-17:43:15.554 Microsoft Exchange Information Store <Exchange Information Store Instance - (CLUSTEREVS)>: : Cluster Service failed the isalive checking for the resource
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Error Code: 1. 000003a0.000018ac::2001/09/19-18:07:20.164 Microsoft Exchange Information Store <Exchange Information Store Instance - (CLUSTEREVS)>: Process terminated: store.exe (7260)000003a0.000018ac::2001/09/19-18:07:20.164 Microsoft Exchange Information Store <Exchange Information Store RESOLUTIONTo resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
301378 (http://support.microsoft.com/kb/301378/EN-US/) XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:Component: Information store
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2. STATUSMicrosoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.
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