Help and Support Center Does Not Automatically Connect to the Internet

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Article ID: 315955 - View products that this article applies to.
This article was previously published under Q315955
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SYMPTOMS

When you click Start, click Help and Support, and then click Keep my computer up-to-date with Windows Update, you may receive the following informational message:
Internet Connection is Required

To view this page, you must be connected to the Internet. To connect to the Internet now, click Connect.
When you click Connect, you may receive the following error message:
Internet Connection is Required

Internet Connection Could Not Be Established

There was a problem in connecting to the Internet. To attempt to connect again, click Try Again.
This problem occurs although you have selected Always dial my default connection on the Connection tab in Internet Options. However, Internet Explorer can connect to the Internet automatically.

CAUSE

This problem may occur if you have at least one LAN adapter installed and active in your computer, and you also use Dial-Up Networking. For example, your broadband DSL connection is visible for the system as a dialup link, but you must have a LAN adapter because the PPPoE protocol is in use. This does not occur when there is not an active LAN adapter in your computer.

RESOLUTION

To work around this problem, turn off autodial in Internet Explorer, and then manually connect to the Internet. To turn off autodial:
  1. Click Start, and then click Control Panel.
  2. Click Network and Internet Connections.
  3. Click Network Connections, and then click Dial-up Preferences on the Advanced menu.
  4. Click the Autodial tab.
  5. Click to clear the check boxes that are listed under Enable autodial by location.
  6. Click to select the Always ask me before autodialing check box (if it is not already selected).
  7. Click to select the Disable autodial while I am logged on check box.
  8. Click OK, and then close the Network Connections dialog box.
To manually connect to the Internet:
  1. Click Start, and then click Control Panel.
  2. Click Network and Internet Connections.
  3. Click Network Connections.
  4. Double-click your Internet connection, and then follow the instructions on the screen.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 315955 - Last Review: June 20, 2002 - Revision: 1.1
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbbug kberrmsg kbui KB315955

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